Sears Parts Direct

I ordered an electronic control board for our Sears Kenmore Refrigerator. Wrong control board was sent.

It was too big and could not be installed. Tried to access my Sears Parts Direct account online to process return, but I could not access my account. This is the second year in a row that I could not access my account. I had made a new account using a different email for the most recent order.

Called customer service number, but the automated system only referred me to the website for a return. I had to try several options before I finally was able to speak to a real person who processed the refund. I will wait to see if I receive my money back...not sure if that will happen. Waiting to see if they send the correct part on the second time around.

If not, I will order this part from a different website...and may get it for a lower price. UsUs

"I wish we would have read reviews prior to doing business with this company. We ordered an OEM glass stove top for a GE stove (Part #WB62X25973).

The cost of the part was $544.78. In less than 90 days of receiving this part my wife was boiling a pan of water of the stove top using a double boiler. when the water started to boil there was a loud snap and the glass top cracked. Prior to that the stove top burners had been used occasionally but definitely not overused or abused..

We contacted Sears Direct and were informed that they only warranty parts for 60 days and we were outside that period. I demanded a review since no extended warranty had been offered at purchase which seems reasonable for a part well over $500. I spoke with a supervisor who told me that someone would call us within 3 business days. No one did.

We called again and were advised that the request to replace this part had been denied but that they would credit our credit card for 10% of the purchase price. The credit was not advanced. We called again and were told that the 10% refund had been denied. We asked to speak to a supervisor but the person we were speaking with was resistant and kept coming back on the line saying someone would call us in an hour.

We insisted that we wanted to stay on hold to speak with her superior. She finally came back on the line and offered to replace the stove top which we declined because it is of no use to us now since we disposed of the stove because they initially refused to replace the stove top. She then offered the 10% refund. We now had the question as to why they couldn't refund the entire purchase cost if they could replace the stove top.

She said she wasn't authorized to do that. So again we asked to speak to her supervisor. She said someone would call in an hour.

we declined and said we would stay on hold. SHE HUNG UP ON US!"