filters
state:
Show
city:
Show
category:
Show
product:
Show
Honestly, my experience with this company has been by far the WORST experience EVER dealing with any company. I called the phone rep and gave them the part # I was looking for. They didn't have the exact part number but assumed a different part was the same as the one...
Read more
#1043503
Reply to reviews
Horrible experience. Parts showed in stock. Ordered and paid extra to get it in 3 days. Two days later (1 day before they were "supposed" to be here) and the online order still showed processing/pending. I called and they couldn't help said they would put through a...
Read more
1.1
I didn't like
  • Liars
#1041872
Reply to reviews
order a door assembly for my samsung oven. W715851 last march. Took my payment same day. Within few days got an email that it shipped. Two weeks later..NOTHING! I called and they said it was too heavy to send so they will have to send to the store near me. Should take...
Read more
1.0
#1040143
Reply to reviews

Sears Parts Direct Delivery Service Review

Sears Parts Direct
#1032119
1.0
1st part never came and then when they did send it it was the wrong part. Now after returning it they have no record. And the refund is delayed because they have not received it at their warehouse but online instructions return instructions says that it will be refunded after it is checked in at UPS.
Comment Be first to start a discussion
Show

Short Review for February 05, 2017, Other

Sears Parts Direct
#1003257
3.4
Was calling to get price quote and see if brick and mortar location was nearby.
Comment Be first to start a discussion
Show

Sears Parts Direct Customer Care Review

Sears Parts Direct
#995937
I call the service center in guaynabo, PR to check on parts i ordered 1/03/17 and they hung up on me. I feel like they don't want my business when I call to verify my order. I have been calling for several days.
Comment Be first to start a discussion
Show

Short Review for October 15, 2016, Other

Sears Parts Direct
#937439
1.0
Horrible! Just Horrible. They need to go #$%% them selfs!
Comment Be first to start a discussion
Show
Sears online order failed so I did it again. Again online order said failed. When I checked my bank sears were taking out $1300 Not bad to say they failed. Sears says i need to wait and see if the money goes out then open a dispute. Oh brilliant now my account $1300...
Read more
#1035778
Reply to reviews
Worst online ordering experience ever! Order the part they tell you is in stock...wait until they charge your account...then wait for the backordered emails...then never get the part, argue endlessly with their online chat people that tell you their "dedicated team" is...
Read more
#1035270
Reply to reviews
I was sent the wrong part, which I ordered by phone in February through an 800 number. I have been trying for 5 weeks to return it, have spend many hours and talked to more than a dozen people. Was told first that UPS would pick it up, and then the UPS couldn't pick it...
Read more
#1032446
Reply to reviews
I ordered a part for out Kenmore Vacuum on January 20th 2017. Although the website said it was "in stock" it wasn't. It is still listed as "in stock" btw and they still sell the vacuum that I have.) It is now April 8th with no part. The "updates" I get via e-mail said...
Read more
1.2
I didn't like
  • No solution or real understanding
#1031945
Reply to reviews
Don't dill whit this company........ Liar ,Rood and Dishonest I PLACE A ORDER ON LINE FOR ADC73005703 Microwave Door Assembly,AND YOU CAN CLEARLY SEE IN STOCK ,BUT IS SOON IS CHARGE MY CREDIT CARD, THE SEND ME EMAIL :Due to a change in the product availability, the...
Read more
1.0
I didn't like
  • Bad costumer service
  • Rood
  • Dishonest
#1026085
Reply to reviews
Ordered refrig door. Credit card billed next day. 25 days later, no door and no updated order status. Called and was told "it has been escalated to processing depaetment. Please wait 2-3 days and they'll email you the tracking number. Called 4 days later. "Part was...
Read more
1.0
#1025182
Reply to reviews
would not connect. I ordered lawn mower parts almost 2 weeks ago and was wondering why I still had not received them. I was told they still have not shipped because they never charged the card! Called back a second time and they said the credit card never went through....
Read more
1.8
#1022532
Reply to reviews