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Sears Parts Direct - Worst Packaging I Have Ever Seen
Sears Parts Direct - Worst Packaging I Have Ever Seen
Sears Parts Direct - Worst Packaging I Have Ever Seen
Sears Parts Direct - Worst Packaging I Have Ever Seen
Following is the feedback I gave Sears Parts Direct. I provided my email address and phone number. I've heard absolutely nothing back, no acknowledgement of my complaint, no phone call, nada. Here is what I said in my feedback: SUBJECT: THE WORST PACKAGING I HAVE EVER...
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Anonymous
William

They will blame the carrier.The carrier, in turn, will blame the poor packaging.Was it not factory packaged ?How did it get to Sears ?I hope you paid via credit card ; take it...

1.0
I didn't like
  • Poor customer service
  • Quality of packaging of a fragile item resulted in breakage
  • Lack of response to my feedback
#1145340
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Sears Parts Direct - Wrong items shipped to me.  Correct item no longer available
I have a Craftsman 12" Drill Press model 34985. I needed part # S34985-46, "Feed Return Spring and Seat Assembly". Was told by your agent that this item is not longer available but there is a replacement part number, 0VJK My order # C001226. Item was NOT compatible....
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Anonymous
Cal Harriman

I am the author of this review and, now that I have cooled off a bit, I would like to add these comments.The agents that I dealt with were genuinely helpful and seemed to regr...

#1140592
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My 5 year old LG washer died (that's another story!). I could not find parts anywhere locally, so I ordered online from searspartsdirect.com. I ordered two parts totaling $160. Both parts showed in stock, so I paid an additional $35 for Priority Shipping. Then I got an...
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#1136287
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Sears Parts Direct - Less than satisfactory

Sears Parts Direct
#1138932
2.2
Details
I've called about 4 different numbers trying to get customer service you guys keep saying you're closed for the holiday what holiday today holiday
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Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
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Value for money
Website

Sears Parts Direct - Run away as fast as you can

Sears Parts Direct
#1129152
1.0
Details
Ordered part that said was available with expedited shipping. The day it was to arrive it had not even shipped. Their response wad to give them more time but couldnt say when it would ship. Wouldnt give refund. Still no item.
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Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website

Sears Parts Direct - Poor customer service, lack of action!

Sears Parts Direct
#1115768
1.0
Details
Ordered parts in September, was told its back ordered and I cancelled immediately. It's been 2weeks and still haven't credited my account
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Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website

Sears Parts Direct - Tractor brush guard

Sears Parts Direct
#1090857
2.4
Details
I ordered a brush guard in june a few days later i received an email saying it was backordered 5 weeks later i canceled the order no refund issued yet ,i just ordered another brush guard in august which said it is in stock today i get an email my order is processed but the item is backordered again ,i think what is wrong is that sears is not paying there venders so we cannot receive our orders.
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Customer service
Diversity of Products or Services
Price Affordability
Reliability
Staff
Turnaround Time
Website
I ordered 3 parts on 10/09 and all parts showed "in stock" They took my money out immediately! one part shipped out right away! The other two were back ordered and I wasn't even notified! I had to look up status to find that out! Today is 11/ 19 and I still do not have...
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1.0
I didn't like
  • Customer service or installation service
#1134118
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We ordered parts from parts direct 2 different times. Both times wrong parts were shipped. 1st time my husband paid for expedited shipping only to get the wrong parts. Called CS and after talking to 2 different ladies he was assured he would get total refund including...
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1.0
I didn't like
  • Supervisor would not take call
#1132519
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We ordered 3 parts in late October 2017 . I received one part, late but at least was received. Two other parts have not yet been received. I didn't get notification of the parts being backordered until my payment went through. That's something you want to know before...
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h.kitchener
h.kitchener

Dispute the charge with your credit card company, as waiting for Sears to credit it might take some time, especially as you have most likely already paid the charge they initi...

2.5
I liked
  • Customer service
I didn't like
  • Business practices
  • I still do not have my part
  • Cannot cancel order
#1130641
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Ordered 2 compressor belts online. One finally showed up, but it was wrong, a v-belt not a surpintine belt. Called Sears parts direct and told him what was going on. He wanted the model # I gave it to him. He says it's the right part/vbelt. But I get online and punch...
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1.0
#1128351
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Purchased parts from Sears Parts direct, received email that the part would be shipped next day since I paid for expedite, 2 months later still no parts. Called, no response or on hold for hours. Was able to contact a CS rep through their website. First time CS rep...
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1.4
#1127554
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ON SATURDAY NOV 4, 2017 I CALLED SEARS PARTS IN DICKENSON TEXAS INQUIRING ABOUT A DEFROST SENSOR FOR A SAMSUNG REFRIGERATOR. THE PHONE SALES PERSON SAID THEY DID NOT HAVE IT. SO I GOT ON LINE AND ORDERED IT AND THEY SAID I COULD PICK IT UP IN THE STORE RIGHT AWAY. WHEN...
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4.0
I didn't like
  • Nasty clerk
#1126449
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I ordered a part 9/30 and was told 3 to 5 days for delivery. 10/16 still no part. Cancelled the order that day. Was told 3 business days my account would be credited. 5 business days still no credit. Spoke to a rep with very strong accent, could barely understand him....
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1.0
I didn't like
  • Being ripped off for 82 bucks
#1119396
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