Sears Parts Direct
Reviews and Complaints
Sent wrong hose
Preferred solution: Hose for right side of sweeper ( large hose) wrong one sent
It's been a week and have heard about my reimbursed
User's recommendation: Not recommended
Parts & shipping
Well part would say in stock estimated delivery within 3day .which is not bad.place order later in the day I get confirmation of order now estimated delivery in 5month.be nice if they would of sent me email of the estimated delivery.they say one thing but turns out different no part .being told it had been shipped.so I told them reimbursed cancel orders &I get charge twice on one order so now hope I get reimbursed.i got my parts already. from another place. Reimbursed not too worry about reimbursed ther working on it and it's in ther policy .it has been 3 days haven't heard reimbursed has been file the amount I'm getting back.so will see
User's recommendation: Don't place order untill you call part dept
Need to cancel an order
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan’t get my refund!
- No help after the order is placed
Preferred solution: Full refund
A BIG thank you in getting the backorder parts for me. It was 28193 strap that I ordered in November and arrived in December on it. I didn’t mind the waiting for there was nothing on the ground to do
Improper credit amount
User's recommendation: check for proper amounts
For the SECOND time I rec'd the WRONG parts from Sears Parts Direct and now they are telling me the part is no longer made. Which leads me to wonder why they sent me the first two orders!!
User's recommendation: I recommend you look for parts on any other website besides Sears Parts Direct
Cancel order number W535269 is not going to fit
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | El Cajon, CaliforniaThey have yet to answer my email and resolve the situation that has been going on for over 3 months.
Preferred solution: Full refund
User's recommendation: Never
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo showed my appointment and rescheduled without an explanation!
Preferred solution: Apology
I was looking for replacement parts for my Kenmore Elite refrigerator
User's recommendation: Look for parts elsewhere
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Lake Ariel, PennsylvaniaStop sending me notifications I cancelled this order months ago!!
July 21st we ordered a freezer ice maker. It was on back order Two weeks later we called and CANCELLED the order because we found it in stock at a different place.
I called 8/17,8/28,9/14 and 9/20 but we still are getting e mails and texts saying its on back order.
We are sick of getting theses notices each time the sears representatives say they are taking care of it. It is CANCELLED!
This experience has been a bad one and we want someone to make sure we do not get theses bi weekly notices!
Order # R675930
Wpw1026****
Ice maker cancelled.
Virginia & Gary Greenhawk
1213 Brandywine Blvd
Will De 19809
302-530-****
User's recommendation: Don’t expect what is promised and don’t try to cancel something ordered it will not happen.
Order number W467272 status backordered-wish to cancel
User's recommendation: Stay away from this company-if you value your money!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Saint John, IndianaReturns
User's recommendation: Don’t waste you time.
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