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If you want to have the wrong part ordered multiple times, hung up on by customer service, try to call their corporate office to complain and get the Philipines, find out the correct order you were waiting on was never placed out of vindictiveness, refused to be...
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Anonymous
julio

Tanother after I call, now they got my money and they are saying the part it will take two weeks.. please don't buy anything with this people.. worthlesshe worst customer and ...

Anonymous
Anonymous

I received an email this morning from Sears Parts Direct telling me they have refunded me. Great, it is the amount for the wrong part I was sent rather than the amount I pa...

1.0
I didn't like
  • Awful employees
  • Untrained employees who have no work ethics or pride
#1101135
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I ordered a part for my upright Kenmore Freezer. I called the parts dept. and ordered a thermostat and item was shipped to my house. When I installed part it did not fix my freezer, so I called sears service to come out. When service guy came out he found that I needed...
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1.2
I didn't like
  • Answers i got from managers
#1097876
Reply to reviews
Stay away!!!! I am a flood victim in Houston and ordered a part for my fridge and was promised a date and never received it and now they cant cancel the order. Now I have to wait for the part then ship it back at my expense. They don't know when they can ship it to me...
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I didn't like
  • Cannot cancel order
#1096777
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Sears Parts Direct - Buying part

Sears Parts Direct
#1061956
Bad customer service I went toLakewood location to buy parts for my dryer and the black man who was helping me was very rude telling me this his store and I have to go with his policy no return or exchange all final . I will never buy anything from sears any more
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Sears Parts Direct Delivery Service Review

Sears Parts Direct
#1032119
1.0
Details
1st part never came and then when they did send it it was the wrong part. Now after returning it they have no record. And the refund is delayed because they have not received it at their warehouse but online instructions return instructions says that it will be refunded after it is checked in at UPS.
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Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website

Short Review on February 05, 2017

Sears Parts Direct
#1003257
3.4
Details
Was calling to get price quote and see if brick and mortar location was nearby.
Comment
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Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website

Sears Parts Direct Customer Care Review

Sears Parts Direct
#995937
I call the service center in guaynabo, PR to check on parts i ordered 1/03/17 and they hung up on me. I feel like they don't want my business when I call to verify my order. I have been calling for several days.
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We moved this summer. We broke the front part of the stove we were leaving for the new owners. I found Sears Parts Direct and ordered the parts. The first dummy ordered each part in beige and white. I then had to contact them to cancel the beige parts...only have one...
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1.0
#1090079
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I ordered a part over the phone, which was advertised as IN STOCK. I paid for overnight shipping. I received a confirmation email stating the item would be delivery the next day. No delivery. I called customer service two times and was told, "we will refund your...
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1.0
I liked
  • Impossible to get help
I didn't like
  • Poor service
#1089531
Reply to reviews
Sears acknowledges that that received my part back, all done according to their policy using the label they emailed me. Yet they wont give me my refund. It took them over 12 days to get an expedited part to me. 5 days in I called to cancel. They would not let me...
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1.4
#1084547
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I ordered a part online, it was advertised as IN STOCK....in good faith...I ordered and paid priority shipping. They took the money from my bank not credit card few mins after I placed the order. Expected that it will be delivered in 3 days. No delivery. I chatted with...
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I didn't like
  • Customer service attitude
  • That they have no idea what happened to my order
#1084022
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I ordered a lawn mower deck that was suppose to be in stock and 2 to 3 day delivery this was on7/22/2017. So on 7/27/2017 I received an email saying the part was back ordered and estimated ship date was 8/15 2017. I called immediately after receiving the email and...
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2.1
#1083550
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I ordered a power head for my Kenmore vacuum cleaner on July 1st. The money was subtracted from my credit card account on July 1st also. It is the 13th and the power head was scheduled to have been delivered before now. I called to check on the delivery and the woman...
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2.0
I didn't like
  • Poor service
#1074316
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I own an appliance company ordered a PCB board for a refrigerator selected expedited shipping for 52.00 extra says it will arrive the next day. I check on the part that night to see if its shipped says arrival date three days later. Call customer service the girl...
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1.0
#1074286
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