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I have waited for 6 weeks and I still do not have my part. I called them today and they say it was back ordered and it is being processed. Their web site has been saying my order was being processed for a while now........will I ever see this part? The guy I talked to...
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1.5
I liked
  • I found the part on the web site
I didn't like
  • I still do not have my part
#1072244
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Less than a year ago I purchased an ice maker from them. 2 months later it started making only a few ice cubes at a time. I contacted them via chat. The guy blamed the problem on my fridge and told me that since the ice maker was still somewhat working then he could...
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1.8
I didn't like
  • Poor service
  • Deserve a 0 rating
#1070781
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ordered parts and was told multiple times that they were in stock and I would have in hand today partial order arrives and of course missing one part this is to repair the tractor and partial parts are useless my home is on the market and people in and out as well as...
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1.0
#1069353
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Short Review on February 05, 2017

Sears Parts Direct
#1003257
3.4
Details
Was calling to get price quote and see if brick and mortar location was nearby.
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Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
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Sears Parts Direct Customer Care Review

Sears Parts Direct
#995937
I call the service center in guaynabo, PR to check on parts i ordered 1/03/17 and they hung up on me. I feel like they don't want my business when I call to verify my order. I have been calling for several days.
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Short Review on October 15, 2016

Sears Parts Direct
#937439
1.0
Details
Horrible! Just Horrible. They need to go #$%% them selfs!
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Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website

Gas Grill Part Review

Sears Parts Direct
#934754
Awful experience! Website was very unreliable in Safari. Poor customer service skills on the phone. Blaming me for their short comings.
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Sears Parts Direct - Cheap Plastic Dryer Door Handle Broke after only 13 Months
I purchased a Sears Kenmore Gas Dryer in April of 2016. The plastic handle on the dryer door, which is only held on by a few small tabs, broke after only 13 months of use. Of course, Sears told me that my warranty had expired, and that I could pay a minimum of $80 for...
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Product
#1066882
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On 5/28/17 I placed an order for a mower deck that showed to be in stock. I quickly received an order confirmation on 5/28/17 with an expected arrival date of 6/2/17. On 6/2/17 received email that part was backordered with an expected ship date of 5/25/17...3 days...
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I didn't like
  • Poor customer service
  • Delivery
#1066804
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Twice I've call their phone number, and twice I've tried their "Chat." I highly suspect the chat line is being covered by an outsourced and non-US staff. Overriding all, I perceive them to "push" a client accepting a shipment, rather than offering "will call" options....
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#1064378
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I needed a mullion spring for my Kenmore refrigerator made by LG. The first spring which cost $3.00 plus $10 shipping was wrong. Totally different from the diagram. I called to complaint and they advised it was not returnable. I was told to buy another and it would be...
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#1061001
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First of All, company Lied to me about Part Shipping to begin with.. I ordered the part on June 6, 9:02 PM. Rec'd Email stating part will be deliver 6/9/17.. Today is 6/12/17 No part. Called Sears Parts Direct spoke with 1st agent who stated it is in TX the part. I...
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#1059935
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Honestly, my experience with this company has been by far the WORST experience EVER dealing with any company. I called the phone rep and gave them the part # I was looking for. They didn't have the exact part number but assumed a different part was the same as the one...
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#1043503
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Horrible experience. Parts showed in stock. Ordered and paid extra to get it in 3 days. Two days later (1 day before they were "supposed" to be here) and the online order still showed processing/pending. I called and they couldn't help said they would put through a...
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1.1
#1041872
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