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Contact Sears Parts Direct Customer Service

How to Reach a Person at Sears Parts Direct

Verified Contact Information

Toll-Free Number:

  • 1-888-873-3829
Call customer service
Send Message

Customer Service:

  • 1-800-366-7278

General Info:

  • 1-870-953-2034

Headquarters:

  • 1-800-252-1698

Legal:

  • 1-888-823-0650

Sears Parts Direct Emails:

Customer Service
Legal
Copyright Infringement Inquiries, GDPR Inquiries, Privacy Inquiries

Sears Parts Direct Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular Sears Parts Direct Phone Number
1 (888) 873-3829
Average Hold Time
00:02:58
Average Calls duration
4 minutes
Most Popular Sears Parts Direct Email Address
partsdirect@customerservice.sears.com
Sears Parts Direct Live Agent Availability
12% of callers successfully reach a real person
Issue Resolution Rate
Low (11% reported full resolution)
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
View full overview ›

How to Contact Sears Parts Direct Customer Service?

Most Popular Number:

(888) 873-3829
Total calls: 1 195 Issues resolved: 53 Last call: May 9, 2026

The Sears Parts Direct number for customer service inquiries is 1-800-366-7278. You can call this helpline for information about the company products, prices, and availability Monday through Saturday from 8:30 a.m. to 7:30 p.m. and Sunday between 9:30 a.m. and 7 p.m. CT. Another Sears Parts Direct customer service number you can use to get information and support is 1-870-953-2034. To reach the Sales representatives, dial 1-888-873-3829. For Privacy Policy inquiries, call 1-888-823-0650.

The Sears Parts Direct email address to reach the customer care team is partsdirect@customerservice.sears.com. You can email your questions, concerns, complaints, and suggestions to this address, and the support assistants will get in touch with you, providing information or offering ways to resolve your issue as soon as they study your request. You can also email returns and refund-related inquiries to this address. If you need to discuss copyright infringement inquiries with the Sears Parts Direct agents, write to spdcomm@searshc.com. You can send questions regarding the Privacy Policy and Data Protection to dataprivacy@transformco.com.

There are several ways to reach Sears Parts Direct online. Visit the company’s official website and click the Contact Us link at the bottom of the homepage. You can share feedback, ask questions, or seek assistance via the Sears Parts Direct contact page. You can also find information on various topics, including searching for models or parts, accessing DIY how-to guides and repair videos, and using the Water Filter Finder for refrigerator water filters. If you don’t want to repair the device yourself, you can schedule the repair online. Click the Schedule a Repair button at the top right corner of the homepage and follow the prompts.

The Sears Parts Direct address is Transform SR Holding Management LLC, 510 W Parkland Dr, Sandy, UT 84070-6419, United States. You can mail customer service-related inquiries to this office. The support team is ready to deal with consumers’ questions, complaints, and compliments and will provide help in solving returns and refund issues. You can also send official notices, requests, and other documentation to the Sears Parts Direct Agent Address: 1601 Elm Street, Suite 4360, Dallas, TX 75201, United States. If you have Privacy Policy or Data Protection questions, write to Transform SR Holding Management LLC, ATTN: Legal Intake/Privacy Team 5407 Trillium Boulevard, Suite B120, Hoffman Estates, Illinois 60192, United States.

PissedConsumer Club

Contact Information

Sears Parts Direct Website:

Sears Parts Direct Help Center:

Corporate Office Address:

Sears PartsDirect
119 W Naylor Mill Rd 13
Salisbury, Maryland 21801-9513
United States

Other Info (opening hours):

Hours:

Service Hours:

Monday - Friday: 8:30am - 7:30pm

Saturday: 8:30am - 7:30pm

Sunday: 9:30am - 7:00pm

Sales Hours:

Monday - Friday: 7:00am - 9:00pm

Sunday: 8:00am - 8:00pm

More contact details

Summary of Sears Parts Direct Customer Service Calls

1.9K TOTAL
CALLS
04:16 AVG CALL
DURATION
11% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Sears Parts Direct?

Shipping and Delivery Question:

  • “Trying to get a location where I can get filters for my Kenmore Refrigerator?”
  • “Did not receive refund”
  • “Have not received a shipping refund.”

Request for Information Question:

  • “Trying to find out where can I get filters for my Kenmore Refrigerator?”
  • “Order status”
  • “Need help with parts”

Return/ Replace Question:

  • “Replace Ice maker”
  • “Returns”
  • “Replacement part”

Product/ Service Question:

  • “Technician never showed up”
  • “Order a part”
  • “Leaking washer hose”

Activation/ Cancellation Question:

  • “Can,t cancel order”
  • “Ordercancelation”
  • “Cancel auto refill account”

Refund Question:

  • “My refund for $13.99”
  • “Refund”
  • No part want refund

Payments and Charges Question:

  • “Credit issue to”
  • “I authorized charges”
  • “I see two pending charges in my account and I haven’t ordered anything, need to talk to someone one about the charges”

Staff Question:

  • “Stop service”
  • “Customer service”
  • “Service for downdraft stove”

Account Question:

  • “Subscription”
  • “I have a subscription for a reorder every year and they put the wrong year in to start the next delivery. I'm trying to get a live person to talk to without success.”
  • “Discontinue subscription”

Website/ Application Question:

  • “Need new air filter for Sears Kenmore air cleaner model 85501 for Plasma model and cannot find the filter on your site. please contact me with the right filter that I can order”
  • “Bought a electolix dryer motor. Went to install and the shaft doesn't move”
  • “Website not working”

Employment Question:

  • “W226158 where is my order????”
  • “Employment verification”

Cards Question:

  • “Update credit card”

Other Question:

  • “Parts”
  • “Right parts?”
  • “Talk to someone”

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