Sears Parts Direct Phone Numbers and Emails

Toll-Free Number:

  • (888) 873-3829
Send Message

Customer Service:

  • (800) 366-7278

General Info:

  • (870) 953-2034

Headquarters:

  • (800) 252-1698

Sears Parts Direct Emails:

Legal
Copyright Infringement Inquiries, GDPR Inquiries, Privacy Inquiries
partsdirect@customerservice.sears.com
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How to Contact Sears Parts Direct Customer Service?

Most Popular Number:

(888) 873-3829
Total calls: 738 Issues resolved: 34 Last call: Mar 26, 2024

What Is the Sears Parts Direct Phone Number?

The Sears Parts Direct number for customer service inquiries is 1-800-366-7278. You can call this helpline for information about the company products, prices, and availability Monday through Saturday from 8:30 a.m. to 7:30 p.m. and Sunday between 9:30 a.m. and 7 p.m. CT. If you have difficulties selecting the parts for your device, the customer care experts at 1-309-603-4777 will help you find the right items according to the brand or model. Another Sears Parts Direct customer service number you can use to get information and support is 1-870-953-2034. You can schedule a repair by calling 1-802-552-4364. To reach the Sales representatives, dial 1-888-873-3829. For Privacy Policy inquiries, call 1-888-823-0650.

Can I Email Sears Parts Direct Customer Service?

The Sears Parts Direct email address to reach the customer care team is partsdirect@customersrvice.sears.com. You can email your questions, concerns, complaints, and suggestions to this address, and the support assistants will get in touch with you, providing information or offering ways to resolve your issue as soon as they study your request. You can also email returns and refund-related inquiries to this address. If you need to discuss copyright infringement inquiries with the Sears Parts Direct agents, write to spdcomm@searshc.com. You can send questions regarding the Privacy Policy and Data Protection to dataprivacy@transformco.com. The press representatives can contact the Media Relations Team at mediainquiries@transformco.com.

How Do I Contact Sears Parts Direct Online?

There are several ways to reach Sears Parts Direct online. Visit the company’s official website and click the Contact Us link at the bottom of the homepage. You can share feedback, ask questions, or seek assistance via the Sears Parts Direct contact page. You can also find information on various topics, including searching for models or parts, accessing DIY how-to guides and repair videos, and using the Water Filter Finder for refrigerator water filters. If you don’t want to repair the device yourself, you can schedule the repair online. Click the Schedule a Repair button at the top right corner of the homepage and follow the prompts.

What Is the Sears Parts Direct Address?

The Sears Parts Direct address is Transform SR Holding Management LLC, 510 W Parkland Dr, Sandy, UT 84070-6419, United States. You can mail customer service-related inquiries to this office. The support team is ready to deal with consumers’ questions, complaints, and compliments and will provide help in solving returns and refund issues. You can also send official notices, requests, and other documentation to the Sears Parts Direct Agent Address: 1601 Elm Street, Suite 4360, Dallas, TX 75201, United States. If you have Privacy Policy or Data Protection questions, write to Transform SR Holding Management LLC, ATTN: Legal Intake/Privacy Team 5407 Trillium Boulevard, Suite B120, Hoffman Estates, Illinois 60192, United States.

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Contact Information

Sears Parts Direct Website:

Sears Parts Direct Help Center:

Corporate Office Address:

Sears PartsDirect
119 W Naylor Mill Rd 13
Salisbury, Maryland 21801-9513
United States

Other Info (opening hours):

Hours:

Service Hours:

Monday - Friday: 8:30am - 7:30pm

Saturday: 8:30am - 7:30pm

Sunday: 9:30am - 7:00pm

Sales Hours:

Monday - Friday: 7:00am - 9:00pm

Sunday: 8:00am - 8:00pm

More contact details

Sears Parts Direct Customer Service Reviews

1.3 / 5
Bad
Scott L Ngs
Need RMA #

Terrible experience, after 10 days I was notified it was back ordered, no option worked to get item canceled. Next thing after 18 days the part arrives, I already repaired boiler and tried to make attempt at RMA to return/ refund and they could not figure out how to accomplish that but yet told me I would receive the RMA, I still have NO confidence they can accomplish the RMA, making me stuck with a useless part!!! Terrible Effort from a Formerly stellar named company!!!

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Guest-5599093
Part order thats was not delivered
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

I STILL have not received my part. Return my money so I can order from another company.

Terrible, possibly a scam site. "Customer service" outsourced to - you know where.

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Guest-5503757
Product 3x price after never receiving order
stars-rating stars-rating stars-rating stars-rating stars-rating
2.2

I ordered a small part for my washing machine (~$30 for the part) that was listed as in stock in August 2023. I called twice and with some maneuvering was able to speak with a customer service agent and not the automated machine.

Both times they said they send requests to the factory to ship my product. The customer service agents I spoke to were great and did their best to help me.
This week in January 2024 I got an email that my order was canceled for me. I checked their website again. The exact same part I ordered is still for sale and listed as in stock.

Except the price of the part is now $97.78. Triple the price of what I ordered it for back in August.

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TIMOTHY E Hkl
Cancel order W977082.
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Per order W977082. I have been billed and paid and yet the scheduled delivery has passed by several days.

Cancel the order and give me back my money. Is this a scam, that there isn't any way to speak to a real person.

Very poor customer service.. Tim Easton

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How Good is Sears Parts Direct's Customer Service?

Glenn B Kst
Glenn B Kst
Feels Disappointed | Feb 28, 2024

You can’t talk to anyone other than text I am trying to send parts back so I can get credit for them I haven’t received any communication telling me how to do it and to cancel one that was back ordered no help at all

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Lateesha Arr
Lateesha Arr
Feels Satisfied | Feb 14, 2024

Knowledgeable

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Alan N Ksu
Alan N Ksu
Feels Disappointed | Jan 26, 2024

No response at all….just never ending voice prompts

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Ames Uzp
Ames Uzp
Feels Disappointed | Jan 15, 2024

No one will tell me where my order is. I placed it a month ago. Can’t even get a tracking number for order.

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Moris Qfe
Moris Qfe
Feels Disappointed | Nov 30, 2023

It’s not customer service. It’s how long it’s taken to receive part I ordered. Ordered on November 12 still have not receive. I already paid payment to my credit card company and no product.

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Giavanna Avt
Giavanna Avt
Feels Disappointed | Nov 15, 2023

Non exsistant.

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Summary of Sears Parts Direct Customer Service Calls

1.3K TOTAL
CALLS
05:05 AVG CALL
DURATION
11% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Sears Parts Direct?

Shipping and Delivery Question:

  • “Wrong parts”
  • “Missing order”
  • “Was shipped a wrong part”

Return/ Replace Question:

  • “Water filter replacement and air filter”
  • “Need 3/8 ratchet replace”
  • “The link they are sending for returns isn't there.”

Request for Information Question:

  • “What is the status on receiving my patt?”
  • “I need to talk to customer service I have questions”
  • “Check on a refund for returned item.”

Activation/ Cancellation Question:

  • “Need to cancel order and return parts so I can get credit”
  • “Cancel order”
  • “Cancellation”

Product/ Service Question:

  • “Order received broken”
  • “I want to order a new hand held garage door opener model # 13.53985DM”
  • “My order and you lying about it”

Refund Question:

  • “Refunds not received”
  • “Having a problem getting my full refund”
  • “Refund”

Payments and Charges Question:

  • “Took my money, and I never received my part”
  • “Bill”
  • “Was charged for a part that I never received and it would cost me eight bucks for freaking shipping and I still haven't received it I should have got it on Friday”

Staff Question:

  • “Could not get any service!”
  • “Service on Huskavarna”
  • “I want to talk with a costumer service representative not a computer.”

Account Question:

  • “Verify my account”
  • “Waiting for my subscription for water filter”
  • “They not put my money back in my account”

Website/ Application Question:

  • “Website not working”

Cards Question:

  • “Update credit card”

Employment Question:

  • “Employment verification”

Other Question:

  • “Torque wrench”
  • “Want my one year old cash retun”
  • “Talk to someone”

About

Related Companies

Sears, Sears Home Services, Kmart, Sears Auto Center, Kenmore

Summary

Sears Parts Direct is an online retailer of repair parts and accessories from a broad variety of major brands. From air compressors, cooktops, dishwashers to garage doors, lawn and garden equipment, the company holds an ample stock of genuine parts from the original manufacturers, such as Amana, Maytag, Kenmore, Oster, Ford, etc. In terms of figures this constitutes 7 million parts and accessories from more than 450 manufacturers and together with 750,000 product schematics to assist a customer in product search and selection. Sears Commercial Parts is a subsidiary to deal with permanent clients with the same orders on continuous basis.

Sears Parts Direct reviews and complaints

Sears Parts Direct is ranked 307 out of 1832 in Equipment category

Area Served

USA

Payment Methods

MasterCardVISAAmerican Express

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