I placed an order in September 2017 on a gift card. After a month of waiting I was sent the wrong part.
I sent the part back and in November I was sent an email that my part was no longer available and my order was cancelled. We are now in January 2018 and after about 15 phone calls I still have not received my refund. I keep getting the run around every time I call. They are so sorry and will process a new refund for me.
I am fed up and will be reporting them to the better business bureau. So take it from me and do yourself a favor and stay away from this company.
Product or Service Mentioned: Sears Parts Direct Shipping Service.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $48.
Preferred solution: Full refund.