Do not shop Sears Parts Direct

Ordered part for microwave from Sears Parts Direct because the manufacturer, Bosch, did not have the part in stock.Sears Parts Direct listed the part on their website as "in stock." I placed the order 8-19-2015.

Today is 9-21-2015, and the website has the part 00795912 listed as "in stock." I contacted customer service who informed me that the part was on back order with no ETA.

My biggest complaint is not that the part is on back order but that Sears published false information on its website.I would not have ordered from Sears if the part had not been listed as "in stock." Furthermore, I checked the website today, 9-21-2015, and the part is listed as "in stock." My advice is to shop here only as a last resort.

This review is a subjective opinion of a user.
Report Comment Private message author

More Review Details

Customer service

  • What I liked
      No items
  • What I disliked
    • Parts not delivered

Reason of review:
Order processing issue
Preferred solution:
Deliver product or service ordered
Monetary loss:
Product or service
Microwave Panel 00795912
Review category
Appliances and Electronics
review #703690

Author wants to be contacted by the company. Learn more

Had an experience with Sears Parts Direct? Submit review ›
Helpful? 0 Yes 0 0 No 0
Had the same issue 0 Yes 0
Comment as anonymous As anonymous or Log in
OR Is it your business? Respond to your
customers as verified company representative.
Apply for a Free Plan

Post a comment to start a discussion.

Great comment! Would you like to convert it into review?

You will be able to edit the text before publishing.

You May Also Like

× You are about to contact

Review submitted through "Contact Us" will not get published on the site or forwarded to Sears Parts Direct. However, many companies do monitor reviews on our site.

You were reading a complaint about Sears Parts Direct.
Filing a new complaint about