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ON SATURDAY NOV 4, 2017 I CALLED SEARS PARTS IN DICKENSON TEXAS INQUIRING ABOUT A DEFROST SENSOR FOR A SAMSUNG REFRIGERATOR.THE PHONE SALES PERSON SAID THEY DID NOT HAVE IT.

SO I GOT ON LINE AND ORDERED IT AND THEY SAID I COULD PICK IT UP IN THE STORE RIGHT AWAY. WHEN I GOT THERE AND PICKED UP THE PART, I ASKED IF THE CLERK COULD VERIFY THAT I HAD THE RIGHT PART AND SHE SNAPPED BACK AT ME AND VERY NASTY SAID YOU ORDERED THE PART IT SHOULD BE RIGHT. I TOOK THE PART AND STORMED OUT OF THERE. WHEN I GOT HOME AND PULLED THE FRIGERATOR APART AND CHECKED THE PART I FOUND OUT THAT THE WIRE ON THE SENSOR WAS ONLY ABOUT 5 INCHES LONG AND I NEEDED A SENSOR WITH A MUCH LONGER WIRE.

I WENT ON LINE AND IN YOUR CHAT THEY TOLD ME I NEEDED PART NO DA32-10109B.

YOUR SITE MUST BE WRONG.MY REFRIGERATOR IS A SAMSUNG RS25H5111SR/AA0000, THE PART I ORDERED AND GOT WAS A DA3200029Q

Reason of review: Poor customer service.

Monetary Loss: $8.

Preferred solution: Let the company propose a solution.

I didn't like: Nasty clerk.

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