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FROM: [24]7

SUBJECT: Transcript of your chat

CHAT START TIME: 2018-06-07 21:17

CHAT END TIME: 2018-06-07 21:31

CHAT AGENT: Scarlette

CHAT TRANSCRIPT:

Thank you for choosing Sears Parts Direct.

I will be your Parts Advisor, what parts may I order for you today?

Scarlette Ibrahim!

Scarlette How may I help you today?

You I want to know why this order is canceled F843103

Scarlette Let me check the order status and help you further.

You first of all you should not be listing items that you don't have in stock and when people call to place an order you let them

place an order

You what kind of stupid animals are running thats company?

You total for this order was over $200 you processed $186 I want all my money

Scarlette I checked sand see that you have received the screws.

Scarlette Other parts were on back order that is the reason the order was cancelled.

You I want all the $211.09 processed right away and I am not doing business with a company that is run by bunch of brainless

***

You I did not recieve anything and I am not interested

Scarlette The refund for the shipping charge was refunded separately it is $15.99.

Scarlette Please allow 3-5 business days for your financial institution to post the credit amount to your account.

Scarlette And also I have refunded on Screw $8.51.

Scarlette The refund amount was $186.59+15.99+8.51=211.09.

You I didn't get any confirmation

You all I have is the $86.59

Scarlette You can check the refund status in the billing statement.

Scarlette There are separate transactions.

You no wondering this company closes more stores every year! deception

You I don't have billing statement

Scarlette We are sorry for the inconvenience caused.

6/7/2018 Chat

file:///C:/Users/SUPER/Desktop/Chat.html 2/2

Scarlette Please allow 3-5 business days for your financial institution to post the credit amount to your account.

You are now connected

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