Not resolved
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Turnaround Time
Value for money

I purchased a part and paid for the fastest shipping. The part ends up being back ordered...

After a month of waiting I searched for the part on E-bay.. I found it and ordered it for HALF THE PRICE and free shipping. I called Sears and was assured that the money would be refunded for the part and the shipping. IT WAS NOT!

INSTEAD IT WAS SHIPPED WTF!? So I call Sears parts direct AGAIN sat on hold for 15 minutes each time. I spoke to several people that hung up after a 2 to 4 minute hold. I tried the chat feature on the website originally and that where I was told the money would be refunded.

To be fair they did refund the shipping. That is great BUT I DONT NEED THE PART! I will NEVER order ANYTHING from SEARS again.

This company has gone down hill and over seas. Thanks for the horrible service.


Product or Service Mentioned: Sears Parts Direct Customer Care.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $65.

I didn't like: Customer service, Reps not based in america, Delay practice for small parts order, Customer sevice, Part shipped a week after being canceled.

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