What was your experience with Sears Parts Direct?
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Customers don't like
- Poor customer service
- Unreliable at supplying parts
- Poor service
Customers like
- Price
- I found the part on the web site
- Polite cs reps based in usa
When the service tect came to look at my riding mower to told us we have to prepay so we did but I had a 20% off discount coupon that I found on their website n $99.dol.was for service call.ordering parts through him was twice as much from us ordering are self so we...
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First part was wrong. I was out $50 in travel and parking to fix my tenants microwave with the wrong part. When I sent it back they charged me for shipping and handling. Second part was damaged in shipping due to improper packaging. The mail delivery was not the...
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Sears Parts Direct - Return label
I have contacted Sears Parts direct numerous time to get a return label sent to me NOT emailed to me for 2 months now and I still have never received on. This has been the most unprofessional experience I have ever had.
My Kenmore electric dryer model is 110.66812694. Some website links do not recognize this number (maybe because this dryer was manufactured in May 1998). The motor gave out (part number 279827). That part number is listed on many websites that sell dryer motors. Prices...
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I liked
- Fast delivery
I didn't like
- Diy instructions on how to install the product
Sears Parts Direct - Horrible experience
Sent me the wrong part. Never sent me return label. Ordered again. Backordered but still took my money. I cancelled the second order. Still showed up. Chat team are a bunch of idiots. Let sears die already.
I originally ordered this part with expedited shipping to install before the weekend. But part # AEM73732901 was actually shipped. So I called customer service and talked with Julie who said that the shipped part was wrong. And she could not ship another part out until...
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The experience I've had with my order of replacement parts for Craftsman products has been a joke. The part has been backordered for 2 months and I continue to be told that it will be available and delivered on the 22nd of the next month. All customer service calls go...
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Item in stock, I paid expedited shipping to arrive Wed, they send email on Tuesday that it is back ordered. I cancel, and overseas phone conversation was a verbatim reading of my order with a cancellation taking 3 days to cancel. They can't cancel the order they have...
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Sears Parts Direct - They are thieves
I ordered part and never received them.
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Went to chattanooga tn location for ridimg mower belt. They told me i would need the two, although only one broke. Ok, makes since. BUT, they only had ONE of the TWO in stock. ?? Take the one with me, ordered the second and “i” have to pay for shipment on something...
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Follow-up to my previous review #1359428: After thoroughly studying the instruction sheet that came with the dryer motor, I finally figured out that the re-wiring giving in gr...