Sears Parts Direct Reviews and Complaints
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Customers don't like
- Poor customer service
- Unreliable at supplying parts
- Poor service
Customers like
- Price
- I found the part on the web site
- Polite cs reps based in usa
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WE order a part in Oct 25,2018 supposed to receive part in November 7, 2018. So far no part. Sure did take and process payment. WE call and we get the run around. Or people who are outsourced. They say the same thing over and over. Say the manger is unavailable can't...
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I didn't like
- Rip off
I ordered the part 45 days ago and have not received anything. They state that part in on "back order" form the manufacturer however the part website consistently states that the part is in stock. I contact their customer service and initially ask them on the...
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I ordered needed parts for my snow blower before the advertised deadline to receive on the guaranteed delivery date. Called later in the day to make sure things were going smoothly. After 15 minutes on hold, and three non English speaking agents, I was told that my...
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I keep Sears Parts Direct bookmarked MAINLY because they have a lot of differet brands of lawn and garden machinery, and appliances in their database, and use the original parts diagrams that the OEM manufacturers created. It saves a lot of looking around at various...
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Just like the title; 23 days and still no refund for an order they didnt have in the first place!!! I ordered a thermostat online for 100 bucks, only to get an email days later stating that they didnt have the part and there was no timeframe as to when the part would...
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told they had the part in stock ready to ship 7 days later said waiting own supplier to ship called the third time gave me run around about the shipping of part the cant supply a shipping number don't think I will ever get this part wont buy from them ever again.id...
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How far the mighty Sears has fallen. I ordered a control panel for a dishwasher from searspartsdirect because they had the best price and it was Sears! After a few days with no confirmation I contacted them by their chat line and discovered that the order hadn't been...
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Ordered a part web site shows in stock. After delivery date passes I start calling to get a status. Each time I am told the part is in stock and give them a little more time. Once I got them to admit the part was not in stock and who the vendor was I contacted the...
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When I called about ordering a drain pump for my Kenmore washer Mark at the Tucson call center told me the part was NOT available through a parts dealer and could ONLY be purchased by Sears Direct. He quoted me $56 and I ordered the part. After getting off the phone I...
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Similar to Sears Parts Direct
Oct 12, Sears service arrived. 2 year old residential washer control board dead. Tech ordered, few days to arrive. 14 days later, the clueless call center cannot tell me when the part will ship, if ever. Need to decide when to trash a perfectly good washer for lack of...
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Close to same here, I ordered a mower deck on the 11th, was supposed to come in by the 19th. All the call center will say is that I will get an email when (if) it ships. They ...