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Early April I ordered a garden tractor sleeve hitch listed as "in stock". Money was immediately processed from my account. After a week i called because i had heard nothing. I was told that i should not have called until after 7 buisines days. No problem. After another...
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1.8
#1299495
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Sears Parts Direct - Lost part

Ordered a refrigerator door on June 19th almost a month later still have not received my item they said they cannot find the tracking number
1.2
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#1298026
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Sears Parts Direct - They suck.

Do not order parts from them
1.0
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#1297467
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Forget about paying extra for expedited service or expecting your parts to arrive anywhere near the "expected" delivery date. I've had to order mower parts and in my experience SPD never delivers on time. My recent experience is I ordered mower parts on July 3 and paid...
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1.8
I didn't like
  • Delays in promised delivery times
#1297352
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We ordered a part on May 29, 2018. The part was supposed to deliver in 3 business days. The money came out of my account on May 31. Then i got ema saying part was on backorder til June 8 then another email thay said June 11 so on June 1 Icalled and cancelled order. I...
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1.0
#1297200
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Contacted (3) different Customer Service Representatives looking for a Ratchet Re-Build Kit for my 1/4" (V43185), 3/8" (V43784) and 1/2" (V44985) Drive Ratchets? On-line chat rep only forwarded me to an (888) Customer Service Number, Toll Free Parts Order Line took my...
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#1296817
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I contacted sears for a refrigerator repair, I service tech came to my home and stated I needed $600.00 in parts, but stated if I buy the home warranty would receive 50% discount, therefore I made the purchase. However, a day later I decided to cancel, since my...
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Anonymous
Anonymous

Need honest service reps

#1290001
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Sears Parts Direct - Air conditioner parts

May 22,2018 ordered a part they took the money out of my account and then cancelled the order on June 7 and never credited my account and still haven’t to this wouldn’t have even known but I called and they don’t even care that part anymore but didn’t let me know are credit my account no wonder they all have went out of business!!! Sucks service and all will never do business with them again
1.0
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#1289255
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Sears Parts Direct - Terrible

Ordered parts Did not need them Returned them in same box ups Was told they were unsaleable Never even took them out of the box!! I will not buy from sears again!! No wonder they are going out of business!!!
1.0
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#1287106
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I ordered a washing machine motherboard that they said was in stock on the website. I paid for priority shipping to get it within 5 business days. It didn't show up so I called to find out where it was and they told me it would ship that day and was on its way to UPS....
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1.8
#1286458
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