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I originally order (and paid for by credit card) a part (WPW10438752) from Sears Parts Direct on Feb 1, 2018. On April 9, 2018 the part was still on back order, so I cancelled the order for this part. I have called Sears Parts Direct each week since, asking for the...
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2.3
I didn't like
  • Refund never comes
  • Take orders and payment for items not in stock
#1256177
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I have been a customer with Sears Parts Direct for years, on April 3rd I ordered three parts for my gas grill totaling six parts all together for $117.36. The following morning I checked my bank account and found that there were four charges to my bank account for the...
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4.3
I liked
  • Products
I didn't like
  • Poor service
#1251451
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On 4-26-18 I ordered a washer drain pump motor. Paid by credit card & part didn't arrive in 7 days as promised. I called customer service(CS) after 9 days. All CS reps were of foreign accent with poor English. disconnected me 2 times & had great difficulty finding my...
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1.2
#1248706
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15 phone calls- ordered three repair items. one box arrived with two items, one was broken. called and I was assured part would be re-shipped. Email received 4 days later, part is not available and no one can answer me the simple question of what replaces it. Still...
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#1245678
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I called for parts for my riding mower wheel on 4-25-18. The guy didnt know what a rubber wheel dirt cover was. Tried to sell me a rubber spark plug wire!!! What kind of idiots work there and don't know what a wheel is. He had the wrong email addrress in system and I...
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1.0
#1243317
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Ordered "In Stock" part for our washer, order No. W412604, with expedited delivery. Order was confirmed to deliver Tuesday April 24, 2018. On April 24 I called to find status of order and was told it was in process. I then asked when would it arrive. I was told it...
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2.2
I didn't like
  • Deserve a 0 rating
#1241541
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ORDERED PARTS ON SUNDAY , WAS INFORMED THE QUICKEST WAY TO GET THE PART WAS EXPEDITED SHIPPING AND PARTS WILL BE AT MY HOME ON TUESDAY, TUESDAY I CALL FOR A TRACKING #, IM INFORMED THEN IT HASNT SHIPPED YET AND MIGHT BE TOMOROW. I REQUESTED TO CANX ORDER AND THEY TELL...
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Anonymous
Susie

Ordered a cooktop *** from Sears on 4-3-18. 19.47 for *** and 8.99 shipping. They took my money and then got email it’s back ordered until July. Called up to cancel order, nee...

Anonymous
Lester

Why would you stoop to a verbal altercation like you've described ? ... that is absolutely never the way to accomplish anything and will certainly backfire regardless ... you ...

#1235268
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I order power supply for my Pioneer A91 d Part number ATT1047 I spent $80 + PP. Nothing after 1 months few hours on the phone mails etc . Nothing happened de play me and asked me put another order. After long time i have recive money minus some 'fees'. And info not in...
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1.4
#1235156
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I have ordered two timer dial for Whirlpool dryers and received them in mail but decided not to perform replacement instead I bought two new dryers from local Sears store. These items were never opened under my possession. I submitted return request online - dropped...
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#1232892
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Contact Sears Parts Direct

Mailing Address:
Sears PartsDirect
1300 Louis Henna Blvd
Round Rock, Texas 78664
United States
Phone:
(888) 873-3829
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Sears Parts Direct - Sent wrong part

Talked to 5 reps. None of them know the part i need. An order was placed one time to send out the parts. It seemed as if she had It down. She never pushed the order through. This other guy sent out the wrong part. I gave then the model number and they still sent out the wrong part. They are not knowledgeable at.
1.0
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#1228018
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