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Sears Parts Direct - Scam call center

Trying to look up parts for Sear snowblower on the website, part not listed, was directed to call. 1st time I called the bot asked me if I liked vacations/cruises, then directed me to an offshore call center to claim my prize. Thought maybe I dialed the wrong number, dial again and there is a walmart gift card offer, when I connect with an agent, he keeps talking about the "free" walmart gift card. I know the company is in decline and not the titan of retail it once was, but did it have to sink to this level??
#1443969
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Buyers Beware! After confirming with SearsPartsDirect associates that products were in stock, I ordered the parts. When following up 4 days later for my tracking number I discovered the parts were on backorder. They refused to cancel my order and refund my $441.64...
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1.0
#1438960
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*went on line, ordered the part that noted as "in stock" *waited for 1.5 weeks after the promised date to check on status-- Agent who answered the phone was polite, said the part came from GE, they have sent a status request and I would be alerted by email when the...
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2.6
#1435694
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Sears Parts Direct - Sears DEBITED MY ACCOUNT IN June STILL NOTHING

ordered PARTS FOR AN AIR COMPRESSOR AND sears TOOK MONEY THEN BACK ORDERED 2 OF 6 PARTS SENT 4 THAT ARE USELESS WITHOUT 2 BACK ORDERED PARTS AND CONTINUE TO SEND UPDATE EMAIL THAT SAYS THEY WILL CONTACT ME WHEN A REAL UPDATE IS READY. Finally called after 6 months and was told I'd receive a refund and still nothing so "MY" advice if they have it on a shelf and hand it to you "THEN" pay them!!!!
2.0
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Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website
I didn't like
  • Untruthfulness on parts and taking money they were not due
#1434362
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Sears Parts Direct - I have never recieved my credit for a part that I returned. On Sept. 24 I placed an order #129002 and returned it on Oct. 1. They recived the return on 10/09/18 and i still have not got a credit.

On Sept.24 I placed an order #129002 and returned it on Oct 1 and they received the return on 10/09/18 and I still have not got my account credited. And I talked to Gabriel and he said he would take care of it.
1.0
Details
Exchange, Refund and Cancellation Policy
I didn't like
  • Not getting my credit for the returned item
#1431189
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Sears Parts Direct - The shaft...

Ordered blower motor, wheel and capacitor for Goodman furnace. Received motor and blower wheel, no capacitor. Wheel was wrong size. 10x8 is what I received. 10x10 is what my model takes. According to sears direct my model takes a 10x6 (in which the size wasn't shown on their site). So.... 10x6 are the specs for the fan on their site under that model #. 10x8 is what I received, 10x10 Is what my furnace calls for. Wrong size under their inventory, wrong size shipped with the same part number sticker on it. Most likely a huge wait for a credit back to the charge card..... Oh yeah, December 20th, still no working heat. If you own a business, home or just about anything you need parts for, don't use sears parts direct. Maybe a culminated lawsuit should be filed.
1.2
Details
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website
#1431074
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Sears Parts Direct - Lousy customer service

Lousy, lousy, lousy customer service. Their order department is stocked to the gills with incompetent sales people but the people who should be addressing customer complaints are all out to lunch all the time. I was lied to and rather than address my issue they simply disconnected me. Its no wonder sears is going out of business!
#1429254
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Sears Parts Direct - Refund Denial!

I returned a defective/unsafe part (microwave door with controls behind glass) and today I received a email stating the return was denied because it was not resell able. This is a defective part that has been turning on the microwave with out any commands to turn on being given. This part would turn the microwave on in the middle of the night or anytime of day. This is a defective and unsafe part. I would like this denial revalued and reversed.
#1423770
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tried for ever to get my part put in a bad situation had to buy a new appliance called to cancel and get a refund got the run around for weeks . today was the best day got a confermation number for my refund will see . just seen they finaly got a time for the part to...
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#1411177
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STAY AWAY! I also wish I could give negative stars. My experience is very similar to others posted here. Ordered a bin for my refrigerator door. Part went on backorder. Then it went on backorder again. Then they canceled the order. So I waited a while and later it...
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Anonymous
JSoutar

Ordered a part and 3 weeks it has been on backorder. The part was a tiny 4.00 item but 9.95 shipping. I will never order again. My husband can’t use his electric saw for Chris...

Anonymous
Anonymous

I think I'd hang on to the extras ; since they're known to break before the rest of the unit it is possible these (crummy ?) replacements will too. Be done with the entire fru...

1.0
I liked
  • Shipping etc
#1410876
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