Sears Parts Direct Reviews and Complaints | searspartsdirect.com @ Pissed Consumer

Most helpful review

New Reviewer

Apr 30, 2022 Loise S Rvv

Totally dissatisfied with the service provided incompetent agents making bad recommendation

1.9

Ordered a washer part that was listed as available on the website after two weeks with no update called the company to follow up on my order I was advised to cancel and reorder I did so after a month with no word from the company I called back and an agent told me that...

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#3528620

Cons

Having to pay return shipping for their mistakes
Delays in promised delivery times

Loss

$163

Preferred solution

Full refund

Jun 13, 2022 PissedConsumer3668114 of Chino, CA

BAD SERVICE

Have been waiting for months and months for one parts, when you call all they tell you is to be patient, really.

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#3668114

Location

Chino, California

Preferred solution

Deliver product or service ordered

New Reviewer

Jun 13, 2022 James W Lpx

Order E662305

3.5

I ordered a drawer glide part 29 for model 790********. I received 31822**** light lens!!! Tried customer service 800-366-**** many times over many days. Got ahold of the parts sales number where folks answer and told I need to reorder the part and pay for it again. I...

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#3666473

Location

Fort Myers, Florida

Pros

Always seem to have the part for old appliances

Cons

Operate like it was the 1960

Loss

$10

Preferred solution

Full refund

Jun 11, 2022 PissedConsumer3658797 of Pahrump, NV

Poor service, lengthy shipping time. Failure to send refund for returned item.

1.8

Took a long time to receive item after ordering it. Did not receive refund for some time after returning item I didn't need. Finally received a partial refund of $34.00. Sears withheld $10.75 from my total purchase of $44.75 for shipping back to them. The item weighed less than 6 ounces.

User's recommendation: Shop around.

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#3658797

Location

Pahrump, Nevada

New Reviewer

Jun 08, 2022 Evelyn M Bmr

Need to replace a filter for a Homdox purifer purchase in 202

No one seems to locate a model number or a filter for a purifer that I purchased from them in 2020. I order a replacement filter from them and its not the right one. I dont understand whats the problem. The purifer dont have a model number neither do the filter. How can you sell a product to a consumer with replacement information? Thanks

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#3651464

Location

Los Angeles, California

Loss

$200

Preferred solution

Deliver product or service ordered

Jun 07, 2022 PissedConsumer3646593 of Delmar, NY

Non-existent customer service but great website.

2.3

The website and ability to look up parts and part #s is superior. Often I will look up the correct parts to get the part numbers and then order somewhere else. There is no apparent way to get in touch with anyone. I ordered parts that were listed as "in stock" only to...

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#3646593

Location

Delmar, New York

New Reviewer

Jun 06, 2022 Magdalena N Seu

Never received response to my email

1.0

I asked what part should be replaced in my front loading Bosch washer when water doesnt drain completely from the bleach/softener dispenser

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#3644512

Location

Montville, New Jersey

Preferred solution

Response to my email

New Reviewer

Jun 06, 2022 Magdalena N Seu

I never received response to my email

1.0

I never received a response to my email re what part should be replaced in my Bosch front loading washer when water does not drain completely from the bleach/softener dispenser

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#3644499

Location

Montville, New Jersey

Jun 06, 2022 PissedConsumer3643858 of Leland, NC

Ordered parts for a vacuum cleaner and they never arrived

1.9

I ordered a replacement filter and two other related parts for my Kenmore vacuum and never received them. Sears Parts Direct gave me a tracking number but when tracking the number the shipper indicated they never actually received the shipment from the retailer. The...

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#3643858

Location

Leland, North Carolina

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Jun 03, 2022 PissedConsumer3636183 of Oakland, CA

Ridiculous customer service

Ordered a part that cam broken, went through site to return but my order # couldn't be found. That didn't make any sense so I called to speak to someone and after going through an automated phone tree and getting hung up on maybe 5 times, I called back and said I...

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#3636183

Location

Oakland, California

May 23, 2022 PissedConsumer3603716 of Johnson City, TN

Fast refund process.

4.3

I am trying to return a part that was not needed. When I enter the order number and zip code into the website it tells me that there is no match. When I called the customer service line the phone number given does not register with an order. There is no option to actually talk to someone. Please help me resolve this. part was ordered 5/13/2022. Invoice/order # is 3826****. Zip code is 37601.

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#3603716

Location

Johnson City, Tennessee

May 19, 2022 PissedConsumer3591290 of Cookeville, TN

Was charged twice for order just placed w124985

4.7

Was corrected by my bank when they recognized a double charge for same amount when in minutes of the first transaction all is well now

User's recommendation: Yes , but still waiting on a back order part for my wife's mower.

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#3591290

Location

Cookeville, Tennessee

New Reviewer

May 17, 2022 Diana V Vys

Part arrived after repair done

Repair tech had part on truck then 4 days later a part arrived via mail. No one answers phone at return number.

User's recommendation: Use hassel free Amazon parts.

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#3585131

Cons

Customer sevice
Parts not authorized

Preferred solution

Full refund

New Reviewer

May 17, 2022 Diana V Vys

Warranty racket

1.0

Repair was $400 for a $5.00 part, unless you buy warranty at $49.99 month, then charge is $248. This is not mentioned until payment is due. Beware

User's recommendation: Warranty racket.

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#3585126

Location

Argyle, Texas

May 13, 2022 PissedConsumer3573794 of Memphis, TN

Need replacent water filter #9083 for my refrigerator

4.8

My replacement light turned orange which means that I didn't request replacement soon enough. I would to be on a list to be emailed a request to replace my filter every 6 months, if that is possible.I thought that I was already set up on this plan, but I guess I didn't fill out paperwork. [ I don't know why ya'll call this the pissedoffcustomer.com account ]. I have always been satisfied with the way that my orders have been processed. Freddy ODaniel

User's recommendation: If you have been satisfied with the way that Sears Parts Direct, be sure and let them know.

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#3573794

Location

Memphis, Tennessee

New Reviewer

May 11, 2022 Ella B Taz

Sears Part Direct Order August 1, 2021

Order not received all items on back order. I checked the email periodically. Most items on back order. On January 24,2022, i actually called and spoke to a representative who stated that I would receive a total refund. To date, I have not received a refund. The...

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#3566073

Location

Chesapeake, Virginia

Loss

$49

Preferred solution

Full refund

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Price Affordability	2/5
Diversity of Products or Services	2/5
Website	2/5
Value for money	2/5
Billing Practices	2/5

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Top Sears Parts Direct Reviews

"Order E662305"

"Poor service, lengthy shipping time. Failure to send refund for returned item."