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Sears Parts Direct - Shipping and delivery of continued damaged parts.
Sears Parts Direct - Shipping and delivery of continued damaged parts.
Sears Parts Direct - Shipping and delivery of continued damaged parts.
Sears Parts Direct - Shipping and delivery of continued damaged parts.
Sears Parts Direct - Shipping and delivery of continued damaged parts.
Sears Parts Direct - Shipping and delivery of continued damaged parts.
Sears Parts Direct - Shipping and delivery of continued damaged parts.
Sears Parts Direct - Shipping and delivery of continued damaged parts.
I ordered a dryer drum for a Kenmore Elite dryer back in May and had an appliance company come and install this drum only to discover that it wouldn't properly fit. After another attempt the service tech. removed the drum and measured across the diameter and found that...
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Company wrote 0 private or public responses to the review from Jun 22.
I didn't like
  • Service and shipping
#1285889
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Sears Parts Direct - Assembled wrong
Sears Parts Direct - Assembled wrong
Sears Parts Direct - Assembled wrong
Sears Parts Direct - Assembled wrong
Sears Parts Direct - Assembled wrong
Sears Parts Direct - Assembled wrong
The deck I ordered was assembled wrong. Had to use the chute mount off my old deck. The chute mount it came with was the wrong one. The package was missing a few items which they are sending me. The idler pulley was cranked down so tight it wouldn’t spin. The chute...
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Company wrote 0 private or public responses to the review from May 26.
Product
#1264798
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STAY AWAY! I also wish I could give negative stars. My experience is very similar to others posted here. Ordered a bin for my refrigerator door. Part went on backorder. Then it went on backorder again. Then they canceled the order. So I waited a while and later it...
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Company wrote 0 private or public responses to the review from Nov 29.
Anonymous
Anonymous

I think I'd hang on to the extras ; since they're known to break before the rest of the unit it is possible these (crummy ?) replacements will too. Be done with the entire fru...

1.0
I liked
  • Shipping etc
#1410876
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Sears Parts Direct - Refund Denial!

I returned a defective/unsafe part (microwave door with controls behind glass) and today I received a email stating the return was denied because it was not resell able. This is a defective part that has been turning on the microwave with out any commands to turn on being given. This part would turn the microwave on in the middle of the night or anytime of day. This is a defective and unsafe part. I would like this denial revalued and reversed.
Company wrote 0 private or public responses to the review from 23 hours ago.
#1423770
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Sears Parts Direct - Run away.
Sears Parts Direct - Run away.
On 7-14-2018 I ordered a fairly common part, I spoke to a live agent who helpd me find the exact part that I needed... Promised me a delivery date of 7-30-18... I have yet to receive my product. 8-8-18! I have called numerous times and let them know that I want to...
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Company wrote 0 private or public responses to the review from Aug 09.
1.2
#1325924
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I ordered a part for my Maytag washing machine and was told that the part was in stock and if I wanted to pay the additional $30 I could have it delivered to my home in 2 days. With 2 adults and 3 children living in my household I needed my washer to work. I never got...
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Company wrote 0 private or public responses to the review from Oct 09.
1.0
I didn't like
  • Customer service attitude
  • Outright lies to get orders
  • Poor customer service
#1377075
Reply to reviews
Believe the bad reviews. I ordered parts for some Sears items, they accepted my order and immediately charged my credit card. A week later I get an email saying there's a delay and my parts were back-ordered. I thought 'no big deal,' I just need to wait a bit longer....
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Company wrote 0 private or public responses to the review from Nov 21.
1.5
#1405273
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WE order a part in Oct 25,2018 supposed to receive part in November 7, 2018. So far no part. Sure did take and process payment. WE call and we get the run around. Or people who are outsourced. They say the same thing over and over. Say the manger is unavailable can't...
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Company wrote 0 private or public responses to the review from Nov 15.
1.0
I didn't like
  • Rip off
#1401033
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I ordered needed parts for my snow blower before the advertised deadline to receive on the guaranteed delivery date. Called later in the day to make sure things were going smoothly. After 15 minutes on hold, and three non English speaking agents, I was told that my...
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Company wrote 0 private or public responses to the review from Nov 12.
#1398713
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Contact Sears Parts Direct

Mailing Address:
Sears PartsDirect
1300 Louis Henna Blvd
Round Rock, Texas 78664
United States
Phone:
(888) 873-3829
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My Kenmore electric dryer model is 110.66812694. Some website links do not recognize this number (maybe because this dryer was manufactured in May 1998). The motor gave out (part number 279827). That part number is listed on many websites that sell dryer motors. Prices...
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Company wrote 0 private or public responses to the review from Sep 18.
EmotionalPersian
EmotionalPersian

Follow-up to my previous review #1359428: After thoroughly studying the instruction sheet that came with the dryer motor, I finally figured out that the re-wiring giving in gr...

4.3
I liked
  • Fast delivery
I didn't like
  • Diy instructions on how to install the product
#1359428
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