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Sears Parts Direct - Shipping and delivery of continued damaged parts.
Sears Parts Direct - Shipping and delivery of continued damaged parts.
Sears Parts Direct - Shipping and delivery of continued damaged parts.
Sears Parts Direct - Shipping and delivery of continued damaged parts.
Sears Parts Direct - Shipping and delivery of continued damaged parts.
Sears Parts Direct - Shipping and delivery of continued damaged parts.
Sears Parts Direct - Shipping and delivery of continued damaged parts.
Sears Parts Direct - Shipping and delivery of continued damaged parts.
I ordered a dryer drum for a Kenmore Elite dryer back in May and had an appliance company come and install this drum only to discover that it wouldn't properly fit. After another attempt the service tech. removed the drum and measured across the diameter and found that...
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I didn't like
  • Service and shipping
#1285889
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Sears Parts Direct - Assembled wrong
Sears Parts Direct - Assembled wrong
Sears Parts Direct - Assembled wrong
Sears Parts Direct - Assembled wrong
Sears Parts Direct - Assembled wrong
Sears Parts Direct - Assembled wrong
The deck I ordered was assembled wrong. Had to use the chute mount off my old deck. The chute mount it came with was the wrong one. The package was missing a few items which they are sending me. The idler pulley was cranked down so tight it wouldn’t spin. The chute...
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#1264798
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Sears Parts Direct - Run away.
Sears Parts Direct - Run away.
On 7-14-2018 I ordered a fairly common part, I spoke to a live agent who helpd me find the exact part that I needed... Promised me a delivery date of 7-30-18... I have yet to receive my product. 8-8-18! I have called numerous times and let them know that I want to...
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1.2
#1325924
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I have been fighting a return for months. They refused to cancel my order. They refused to refund me. I waited for the part to arrive months late, I returned the item and now they refuse to repay me. I am seeking legal action. Go ANYWHERE else to purchase parts. This...
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1.0
I didn't like
  • Everything about this process
#1305647
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I ordered a washing machine motherboard that they said was in stock on the website. I paid for priority shipping to get it within 5 business days. It didn't show up so I called to find out where it was and they told me it would ship that day and was on its way to UPS....
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1.8
#1286458
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I ordered 5 parts to fix various lawn equipment and I was told that all 5 parts were in stock and I could expect delivery in 4 days. 2 days later, I get an email "Status Update", which I assumed would be a shipment tracking number. When I opened it, all 5 parts status...
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Anonymous
The H33l with sears

Sears part is a joke they will take your money and not send the parts out when they said they would you may have them in a month or two a 95.00 lesson

1.0
I didn't like
  • Unreliable at supplying parts
  • Fraudulent delivery promises
  • Poor customer service
#1274164
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Sears PartsDirect advertised timely shipping from stock, of emergency repair parts for my refrigerator. Sears PartsDirect immediately charged my credit card. 9 days go by, no parts, no communication. Finally, they claim to have sent on $4 part, (still waiting after 14...
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Anonymous
Anonymous

QUOTE : " Rot in *** " ... I'd surely hate to see your reaction to something serious ; you'd better be careful with your thoughts and statements or Karma will catch up with yo...

1.0
#1312467
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Sears Parts Direct - Poor custumer service scam
I ordered a part for my grill on 7/7/18 according to there web page it was in stock and would recieve by 7/16/18. I never got a conformation email stating that it was shipped. I called on 7/17/18 when I didn't revieve the part and spoke with a rep stating that she...
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1.0
#1308981
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I PLACE AN ORDER IN May 2018 for Gasket for Frige. They advised that the order was going to take two months to receive. I requested the order be cancelled and it was confirmed. I received the Gasket in July and immediate called once received to return it. They stated...
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#1325345
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Sears Parts Direct - Parts misrepresented as in stock when they are not
On 3 separate orders of multiple parts, every part was listed as in stock but then changed to backordered several days after I ordered it. In one case it took nearly 3 months to get my part, other parts were anywhere form 2 weeks to 2 months. If they had listed the...
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3.0
#1329274
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