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Sears Parts Direct - Shipping and delivery of continued damaged parts.
Sears Parts Direct - Shipping and delivery of continued damaged parts.
Sears Parts Direct - Shipping and delivery of continued damaged parts.
Sears Parts Direct - Shipping and delivery of continued damaged parts.
Sears Parts Direct - Shipping and delivery of continued damaged parts.
Sears Parts Direct - Shipping and delivery of continued damaged parts.
Sears Parts Direct - Shipping and delivery of continued damaged parts.
Sears Parts Direct - Shipping and delivery of continued damaged parts.
I ordered a dryer drum for a Kenmore Elite dryer back in May and had an appliance company come and install this drum only to discover that it wouldn't properly fit. After another attempt the service tech. removed the drum and measured across the diameter and found that...
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I didn't like
  • Service and shipping
#1285889
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Sears Parts Direct - Assembled wrong
Sears Parts Direct - Assembled wrong
Sears Parts Direct - Assembled wrong
Sears Parts Direct - Assembled wrong
Sears Parts Direct - Assembled wrong
Sears Parts Direct - Assembled wrong
The deck I ordered was assembled wrong. Had to use the chute mount off my old deck. The chute mount it came with was the wrong one. The package was missing a few items which they are sending me. The idler pulley was cranked down so tight it wouldn’t spin. The chute...
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Product
#1264798
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Sears Parts Direct - Run away.
Sears Parts Direct - Run away.
On 7-14-2018 I ordered a fairly common part, I spoke to a live agent who helpd me find the exact part that I needed... Promised me a delivery date of 7-30-18... I have yet to receive my product. 8-8-18! I have called numerous times and let them know that I want to...
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1.2
#1325924
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My Kenmore electric dryer model is 110.66812694. Some website links do not recognize this number (maybe because this dryer was manufactured in May 1998). The motor gave out (part number 279827). That part number is listed on many websites that sell dryer motors. Prices...
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EmotionalPersian
EmotionalPersian

Follow-up to my previous review #1359428: After thoroughly studying the instruction sheet that came with the dryer motor, I finally figured out that the re-wiring giving in gr...

4.3
I liked
  • Fast delivery
I didn't like
  • Diy instructions on how to install the product
#1359428
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I hate this comppannnnny. I HATE THEM. I been fighting for a year to get back 22.25$. I never in my life went through so much to get my money back. And now the number I called numerous time without issue getting nowhere with these work from home reps, now the...
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1.0
I didn't like
  • Everything about this process
#1346600
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When the service tect came to look at my riding mower to told us we have to prepay so we did but I had a 20% off discount coupon that I found on their website n $99.dol.was for service call.ordering parts through him was twice as much from us ordering are self so we...
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1.0
#1364332
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I ordered a part for my Maytag washing machine and was told that the part was in stock and if I wanted to pay the additional $30 I could have it delivered to my home in 2 days. With 2 adults and 3 children living in my household I needed my washer to work. I never got...
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1.0
I didn't like
  • Poor customer service
  • Customer service attitude
  • Outright lies to get orders
#1377075
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I ordered a part that showed in stock on the website and paid for express shipping. The day it was suppose to arrived I got a notice that the part was backed ordered. I cancelled the order on 8/31, however, I still received notice the item was shipped on 9/6. I sent...
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#1374116
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I ordered some parts to fix my air compressor. Their took the money 250.00 in less than a minute. When I got the email to confirm it said estimated delivery was more than a month away. I called to cancel in less than 10 minutes. That was a month and 5 phone calls ago...
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1.0
#1372595
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Sears Parts Direct - Horrible experience

Sent me the wrong part. Never sent me return label. Ordered again. Backordered but still took my money. I cancelled the second order. Still showed up. Chat team are a bunch of idiots. Let sears die already.
1.0
Details
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website
#1355378
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