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order a door assembly for my samsung oven. W715851 last march. Took my payment same day. Within few days got an email that it shipped. Two weeks later..NOTHING! I called and they said it was too heavy to send so they will have to send to the store near me. Should take...
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1.0
#1040143
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Sears online order failed so I did it again. Again online order said failed. When I checked my bank sears were taking out $1300 Not bad to say they failed. Sears says i need to wait and see if the money goes out then open a dispute. Oh brilliant now my account $1300...
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#1035778
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Worst online ordering experience ever! Order the part they tell you is in stock...wait until they charge your account...then wait for the backordered emails...then never get the part, argue endlessly with their online chat people that tell you their "dedicated team" is...
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#1035270
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Sears Parts Direct Shipping Service Review

Sears Parts Direct
#914707
1.0
Details
Horrendous customer service, I ordered 2 shelves for my Samsung fridge. They shipped one and when I called to find out where the other was they told me its at a local post office. You will have to contact them. Except they didn't know which one!!!!! Then they hung up on me
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Water Filter Automatic Reorder Review

Sears Parts Direct
#880646
1.1
Details
Parts direct customer service is a joke. The closest store has closed and tried to return an order to a store 25 miles away....and their computer system was down....nothing they could do. And you wonder why Sears is going down the drain?
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Filter Review

Sears Parts Direct
#851080
5.0
Details
This company is great and very helpful I bought filters for my whirlpool fridg got 4 waters filters 4 for the cost of of 1and a half from the building supply stores and they only take less than 5 days shipping a fabulous deal and they keep your info stored in their system so the next time u need more they can look you up and ship them out ASAP
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Idler Pulley Review

Sears Parts Direct
#836373
My Craftsman Garden Tractor recently had a bad Idler Pulley. Sears wanted $132.00 , I found one for $28.50 (including shipping) at Amazon.com Don't know why Parts Direct has to charge such high prices.
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I was sent the wrong part, which I ordered by phone in February through an 800 number. I have been trying for 5 weeks to return it, have spend many hours and talked to more than a dozen people. Was told first that UPS would pick it up, and then the UPS couldn't pick it...
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#1032446
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I ordered a part for out Kenmore Vacuum on January 20th 2017. Although the website said it was "in stock" it wasn't. It is still listed as "in stock" btw and they still sell the vacuum that I have.) It is now April 8th with no part. The "updates" I get via e-mail said...
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1.2
I didn't like
  • No solution or real understanding
#1031945
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Don't dill whit this company........ Liar ,Rood and Dishonest I PLACE A ORDER ON LINE FOR ADC73005703 Microwave Door Assembly,AND YOU CAN CLEARLY SEE IN STOCK ,BUT IS SOON IS CHARGE MY CREDIT CARD, THE SEND ME EMAIL :Due to a change in the product availability, the...
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1.0
I didn't like
  • Rood
  • Bad costumer service
#1026085
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Ordered refrig door. Credit card billed next day. 25 days later, no door and no updated order status. Called and was told "it has been escalated to processing depaetment. Please wait 2-3 days and they'll email you the tracking number. Called 4 days later. "Part was...
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1.0
#1025182
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would not connect. I ordered lawn mower parts almost 2 weeks ago and was wondering why I still had not received them. I was told they still have not shipped because they never charged the card! Called back a second time and they said the credit card never went through....
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1.8
#1022532
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Ordered from Sears Parts Direct a part for my Kenmore washer and since their S&H was super high I decided I'd look elsewhere on line first. I told the representative that I was sorry that I had already given her all my information because I didn't want to order it...
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I liked
  • Assurances
I didn't like
  • Assurances broken
#1017184
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The hot water heater is just over 2 years old. Original Water Heater Gas Valve and Temperature Control Assembly failed - 4 blinks - High temperature sensor shut down in October 2016. I Installed the replacement part November 4, 2016 all was wonderful (Shelled out...
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#1009061
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