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Worst experience I have had in a long time now. I called inquiring about how much it would cost to repair my Washing Machine. The rep on the phone ignored my questions and kept repeating himself "let me schedule you an appointment and only then we can tell you how much...
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#1112713
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I ordered parts and paid priority shipping. Called on the 5th morning and was told my parts hadn't even shipped. So I cancelled priority for a refund. She couldn't tell me when I would receive part only that it was unavailable by the manufacturer. So I hang up call...
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2.0
#1108135
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Sept 7 2017 i ordered a heat element for my Kenmore dryer. I gave instructions to send UPS directly to my home. UPS then delivers it to the post office who cant deliver it to my home cuz i dont have mail delivery. On Sept 18 I call Sears to find out why i havent...
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1.5
#1106899
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Short Review on February 05, 2017

Sears Parts Direct
#1003257
3.4
Details
Was calling to get price quote and see if brick and mortar location was nearby.
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Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
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Turnaround Time
Value for money
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Sears Parts Direct Customer Care Review

Sears Parts Direct
#995937
I call the service center in guaynabo, PR to check on parts i ordered 1/03/17 and they hung up on me. I feel like they don't want my business when I call to verify my order. I have been calling for several days.
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Short Review on October 15, 2016

Sears Parts Direct
#937439
1.0
Details
Horrible! Just Horrible. They need to go #$%% them selfs!
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Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website

Gas Grill Part Review

Sears Parts Direct
#934754
Awful experience! Website was very unreliable in Safari. Poor customer service skills on the phone. Blaming me for their short comings.
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If you want to have the wrong part ordered multiple times, hung up on by customer service, try to call their corporate office to complain and get the Philipines, find out the correct order you were waiting on was never placed out of vindictiveness, refused to be...
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Anonymous
julio

Tanother after I call, now they got my money and they are saying the part it will take two weeks.. please don't buy anything with this people.. worthlesshe worst customer and ...

Anonymous
Anonymous

I received an email this morning from Sears Parts Direct telling me they have refunded me. Great, it is the amount for the wrong part I was sent rather than the amount I pa...

1.0
I didn't like
  • Untrained employees who have no work ethics or pride
  • Awful employees
#1101135
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I ordered a part for my upright Kenmore Freezer. I called the parts dept. and ordered a thermostat and item was shipped to my house. When I installed part it did not fix my freezer, so I called sears service to come out. When service guy came out he found that I needed...
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1.2
I didn't like
  • Answers i got from managers
#1097876
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Stay away!!!! I am a flood victim in Houston and ordered a part for my fridge and was promised a date and never received it and now they cant cancel the order. Now I have to wait for the part then ship it back at my expense. They don't know when they can ship it to me...
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I didn't like
  • Cannot cancel order
#1096777
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We moved this summer. We broke the front part of the stove we were leaving for the new owners. I found Sears Parts Direct and ordered the parts. The first dummy ordered each part in beige and white. I then had to contact them to cancel the beige parts...only have one...
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1.0
#1090079
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I ordered a part over the phone, which was advertised as IN STOCK. I paid for overnight shipping. I received a confirmation email stating the item would be delivery the next day. No delivery. I called customer service two times and was told, "we will refund your...
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1.0
I liked
  • Impossible to get help
I didn't like
  • Poor service
#1089531
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Sears acknowledges that that received my part back, all done according to their policy using the label they emailed me. Yet they wont give me my refund. It took them over 12 days to get an expedited part to me. 5 days in I called to cancel. They would not let me...
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1.4
#1084547
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I ordered a part online, it was advertised as IN STOCK....in good faith...I ordered and paid priority shipping. They took the money from my bank not credit card few mins after I placed the order. Expected that it will be delivered in 3 days. No delivery. I chatted with...
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I didn't like
  • Customer service attitude
  • That they have no idea what happened to my order
#1084022
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