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i ordered part only to find out the day it was due to be delivered, that it was on back-order, i asked to cancel my order and get refund!!!!! 12 days later and still waiting, shop ebay for reliable service! i have called every number i can find and keep getting run...
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Anonymous
Kerrick

exactly what I had happen been waiting a month now no refund yet (I paid for overnight shipping needed part ASAP for mower still no part no refund called 4 times to cancel the...

1.0
I liked
  • Parts diagrams
I didn't like
  • All other aspects of dealing with this company
#1277227
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Sears Parts Direct - Return

I need to return the part that was shipped to me. I never recieved email confirmation of my order.
2.5
Details
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website
#1275097
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FROM: [24]7 SUBJECT: Transcript of your chat CHAT START TIME: 2018-06-07 21:17 CHAT END TIME: 2018-06-07 21:31 CHAT AGENT: Scarlette CHAT TRANSCRIPT: Thank you for choosing Sears Parts Direct. I will be your Parts Advisor, what parts may I order for you today?...
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#1274897
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I ordered 5 parts to fix various lawn equipment and I was told that all 5 parts were in stock and I could expect delivery in 4 days. 2 days later, I get an email "Status Update", which I assumed would be a shipment tracking number. When I opened it, all 5 parts status...
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Anonymous
The H33l with sears

Sears part is a joke they will take your money and not send the parts out when they said they would you may have them in a month or two a 95.00 lesson

1.0
I didn't like
  • Unreliable at supplying parts
  • Poor customer service
  • Fraudulent delivery promises
#1274164
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I purchased a 50 gallon hot water heater from Sears and after a few years it wouldn't stay lit. After researching online I found out that the part I needed was the thermocouple. I contacted the parts department and ordered the part. They sent me the wrong part even...
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1.0
I didn't like
  • Horrible customer service
  • That they misinformed me about the part that i was looking for
#1273082
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I ordered my part on May 18th paid for 2 day shipping. Called customer service on the 25th because they showed product was on back order. I have called 3 times since then and they tell me the same thing. I tried to get my money back from the 2 day shipping they said...
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#1271711
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Sears Parts Direct - Worst business ever

Terrible service from top to bottom do not order from them
#1271051
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Ordered a part on a Tuesday really needed for my business, paid for UPS 3 day select. Shipped on Wednesday stated arrival date Friday...ok can live with that. On Friday get notification it would arrive on Tuesday, very irate could have used it before the weekend. Today...
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2.5
I liked
  • Price
I didn't like
  • Lies about delivery
#1266463
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I ordered a part on sears parts direct that showed "in stock". Only after they got my money did I receive an email stating that the part has been back ordered! I have a screen shot of the part showing "in stock". I have a transcript of the chat message that goes...
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1.0
I didn't like
  • No collaboration
#1266092
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Sears Parts Direct - Assembled wrong
Sears Parts Direct - Assembled wrong
Sears Parts Direct - Assembled wrong
Sears Parts Direct - Assembled wrong
Sears Parts Direct - Assembled wrong
Sears Parts Direct - Assembled wrong
The deck I ordered was assembled wrong. Had to use the chute mount off my old deck. The chute mount it came with was the wrong one. The package was missing a few items which they are sending me. The idler pulley was cranked down so tight it wouldn’t spin. The chute...
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#1264798
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