Product: Sears Parts Direct Customer Care Clear all filters (0 of 31 reviews match)
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I hate this comppannnnny. I HATE THEM. I been fighting for a year to get back 22.25$. I never in my life went through so much to get my money back. And now the number I called numerous time without issue getting nowhere with these work from home reps, now the...
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1.0
Product
Sears Parts Direct Customer Care
I didn't like
  • Everything about this process
#1346600
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I called several times and they just put you on hold forever, they will not let you speak with a supervisors. I think they only hire mental challenge people to work for them ,if that is the case then I'm ok with that. when you give them a model # and serial # they...
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1.0
Product
Sears Parts Direct Customer Care
I didn't like
  • Very unhappy
#1306832
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i ordered a belt 4168470 on 6-21-2018 and it has been backordered since . i asked for refund on 6-29-2018 only to be told to wait 3to 5 days for refund . then i finally get an email on 7-17-2018 for a refund of 77.41 not the full amount of 90.24 . then call on...
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1.0
Product
Sears Parts Direct Customer Care
I didn't like
  • Anything you have to offer
#1306537
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I would not recommend Sears Parts Direct to anyone. Customer service is only really available through chat and they are useless. All say the same phrase "rest assured." There is no assurance in this company. The "supervisors" that I have spoken to have been unhelpful...
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1.0
Product
Sears Parts Direct Customer Care
I didn't like
  • Everything about this process
#1305647
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For $12 I don't want to bother fighting, but I will tell other customers about Sears Parts Direct. It turned out control panel for stove had unfinished front. They said there was no photo available, but promised it was actually an assembly that included finished front.
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1.0
Product
Sears Parts Direct Customer Care
#1281379
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I purchased a lawn mower deck on may15th on the 17th it was cancelled due to out of stock. okay I got an online chat with searspartdirect and the rep told me to hurry and reorder as it was in stock so I did on the 17th that order was also cancelled manufacturer was out...
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lastyle
lastyle

532176034-Lawn Tractor Deck Housing out of stock order this on the 21st due to the last 2 orders cancelled to *** build it myself guess what out of stock532166222Lawn Tractor ...

1.0
Product
Sears Parts Direct Customer Care
I didn't like
  • That they misinformed me about the part that i was looking for
  • Still waiting for refund
  • Unreliable at supplying parts
#1263169
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I originally order (and paid for by credit card) a part (WPW10438752) from Sears Parts Direct on Feb 1, 2018. On April 9, 2018 the part was still on back order, so I cancelled the order for this part. I have called Sears Parts Direct each week since, asking for the...
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2.3
Product
Sears Parts Direct Customer Care
I didn't like
  • Refund never comes
  • Take orders and payment for items not in stock
#1256177
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I called for parts for my riding mower wheel on 4-25-18. The guy didnt know what a rubber wheel dirt cover was. Tried to sell me a rubber spark plug wire!!! What kind of idiots work there and don't know what a wheel is. He had the wrong email addrress in system and I...
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1.0
Product
Sears Parts Direct Customer Care
#1243317
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Sears Parts Direct - Multiple failed cancellations, never received refund
Overall this process has taken over 2 months over a $30 cord, and I still haven't received my refund. When I received a notification that it was on backorder, I called to cancel it. I was told I would receive a cancellation notification in 3-5 days. When I didn't...
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Product
Sears Parts Direct Customer Care
#1219333
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I ordered a part for my Samsung washing machine February 4th.The order review page said it would arrive February 13th. I never received a email confirmation, which I thought was strange. I called on the 14th and got a rep who spoke minimal english. She confirmed the...
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1.0
Product
Sears Parts Direct Customer Care
#1206838
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