Product: Sears Parts Direct Customer Care Clear all filters (0 of 23 reviews match)
filters
seller:
Show
state:
Show
city:
Show
product:
For $12 I don't want to bother fighting, but I will tell other customers about Sears Parts Direct. It turned out control panel for stove had unfinished front. They said there was no photo available, but promised it was actually an assembly that included finished front.
Read more
1.0
Product
Sears Parts Direct Customer Care
#1281379
Reply to reviews
I called for parts for my riding mower wheel on 4-25-18. The guy didnt know what a rubber wheel dirt cover was. Tried to sell me a rubber spark plug wire!!! What kind of idiots work there and don't know what a wheel is. He had the wrong email addrress in system and I...
Read more
1.0
Product
Sears Parts Direct Customer Care
#1243317
Reply to reviews
Sears Parts Direct - Multiple failed cancellations, never received refund
Overall this process has taken over 2 months over a $30 cord, and I still haven't received my refund. When I received a notification that it was on backorder, I called to cancel it. I was told I would receive a cancellation notification in 3-5 days. When I didn't...
Read more
Product
Sears Parts Direct Customer Care
#1219333
Reply to reviews
I ordered a part for my Samsung washing machine February 4th.The order review page said it would arrive February 13th. I never received a email confirmation, which I thought was strange. I called on the 14th and got a rep who spoke minimal english. She confirmed the...
Read more
1.0
Product
Sears Parts Direct Customer Care
#1206838
Reply to reviews
If only I had read the horrible reviews first all over the net .This whole experience was a pure disaster from start to finish and customer service which is not in the country offered multiple, mixed responses to same query. Ordered priority shipping so should have...
Read more
1.0
Product
Sears Parts Direct Customer Care
I didn't like
  • Cannot cancel order
#1171436
Reply to reviews
Been trying to get my washers recalled issue resolved, I called gave the serial and model number I was sent the wrong part and did not know until sears service men came out to service the machine he checked the model and serial and said that he don’t understand why she...
Read more
1.0
Product
Sears Parts Direct Customer Care
#1167126
Reply to reviews
Tryed two times to order parts for craftsman mower(my fault) .Both times you would have thought I was in a goat roping contest.But wait, After telling the phone person to cancel the order, I was charged over 500.00 for parts I did not order, but wait, then I was told...
Read more
1.0
Product
Sears Parts Direct Customer Care
#1166121
Reply to reviews
spent hours on Chat with Damien from Sears Parts Direct. Paid over 800 bucks for 5 parts. They then told me that their intsall team could install tuesday and it would cost 75-150 dollars. low and behold they trasnfer me over and everything i was promised was wrong....
Read more
2.7
Product
Sears Parts Direct Customer Care
I liked
  • That the guy seemed concerned atfirst till i paid
#1163028
Reply to reviews
I ordered a part 9/30 and was told 3 to 5 days for delivery.10/16 still no part. Cancelled the order that day. Was told 3 business days my account would be credited. 5 business days still no credit. Spoke to a rep with very strong accent, could barely understand him....
Read more
1.0
Product
Sears Parts Direct Customer Care
I didn't like
  • Being ripped off for 82 bucks
#1119396
Reply to reviews
Show

Sears Parts Direct - Poor customer service, lack of action!

Ordered parts in September, was told its back ordered and I cancelled immediately. It's been 2weeks and still haven't credited my account
1.0
Details
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website
Product
Sears Parts Direct Customer Care
#1115768
Reply to reviews