Product: Sears Parts Direct Customer Care Clear all filters (20 of 20 reviews match)
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I ordered a part for my Samsung washing machine February 4th.The order review page said it would arrive February 13th. I never received a email confirmation, which I thought was strange. I called on the 14th and got a rep who spoke minimal english. She confirmed the...
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1.0
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Sears Parts Direct Customer Care
#1206838
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If only I had read the horrible reviews first all over the net .This whole experience was a pure disaster from start to finish and customer service which is not in the country offered multiple, mixed responses to same query. Ordered priority shipping so should have...
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1.0
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Sears Parts Direct Customer Care
I didn't like
  • Cannot cancel order
#1171436
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Been trying to get my washers recalled issue resolved, I called gave the serial and model number I was sent the wrong part and did not know until sears service men came out to service the machine he checked the model and serial and said that he don’t understand why she...
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1.0
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Sears Parts Direct Customer Care
#1167126
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Tryed two times to order parts for craftsman mower(my fault) .Both times you would have thought I was in a goat roping contest.But wait, After telling the phone person to cancel the order, I was charged over 500.00 for parts I did not order, but wait, then I was told...
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1.0
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Sears Parts Direct Customer Care
#1166121
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spent hours on Chat with Damien from Sears Parts Direct. Paid over 800 bucks for 5 parts. They then told me that their intsall team could install tuesday and it would cost 75-150 dollars. low and behold they trasnfer me over and everything i was promised was wrong....
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2.7
Product
Sears Parts Direct Customer Care
I liked
  • That the guy seemed concerned atfirst till i paid
#1163028
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I ordered a part 9/30 and was told 3 to 5 days for delivery.10/16 still no part. Cancelled the order that day. Was told 3 business days my account would be credited. 5 business days still no credit. Spoke to a rep with very strong accent, could barely understand him....
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1.0
Product
Sears Parts Direct Customer Care
I didn't like
  • Being ripped off for 82 bucks
#1119396
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Sears Parts Direct - Poor customer service, lack of action!

Ordered parts in September, was told its back ordered and I cancelled immediately. It's been 2weeks and still haven't credited my account
1.0
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Product
Sears Parts Direct Customer Care
#1115768
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If you want to have the wrong part ordered multiple times, hung up on by customer service, try to call their corporate office to complain and get the Philipines, find out the correct order you were waiting on was never placed out of vindictiveness, refused to be...
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Anonymous
julio

Tanother after I call, now they got my money and they are saying the part it will take two weeks.. please don't buy anything with this people.. worthlesshe worst customer and ...

Anonymous
Anonymous

I received an email this morning from Sears Parts Direct telling me they have refunded me. Great, it is the amount for the wrong part I was sent rather than the amount I pa...

1.0
Product
Sears Parts Direct Customer Care
I didn't like
  • Awful employees
  • Untrained employees who have no work ethics or pride
#1101135
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Twice I've call their phone number, and twice I've tried their "Chat." I highly suspect the chat line is being covered by an outsourced and non-US staff.Overriding all, I perceive them to "push" a client accepting a shipment, rather than offering "will call" options....
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Sears Parts Direct Customer Care
#1064378
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Sears Parts Direct - Buying part

Bad customer service I went toLakewood location to buy parts for my dryer and the black man who was helping me was very rude telling me this his store and I have to go with his policy no return or exchange all final . I will never buy anything from sears any more
Product
Sears Parts Direct Customer Care
#1061956
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