Product: Sears Parts Direct Customer Care Clear all filters (0 of 34 reviews match)
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The experience I've had with my order of replacement parts for Craftsman products has been a joke. The part has been backordered for 2 months and I continue to be told that it will be available and delivered on the 22nd of the next month. All customer service calls go...
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Sears Parts Direct Customer Care
#1353818
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I hate this comppannnnny. I HATE THEM. I been fighting for a year to get back 22.25$. I never in my life went through so much to get my money back. And now the number I called numerous time without issue getting nowhere with these work from home reps, now the...
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1.0
Product
Sears Parts Direct Customer Care
I didn't like
  • Everything about this process
#1346600
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I called several times and they just put you on hold forever, they will not let you speak with a supervisors. I think they only hire mental challenge people to work for them ,if that is the case then I'm ok with that. when you give them a model # and serial # they...
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1.0
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Sears Parts Direct Customer Care
I didn't like
  • Very unhappy
#1306832
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i ordered a belt 4168470 on 6-21-2018 and it has been backordered since . i asked for refund on 6-29-2018 only to be told to wait 3to 5 days for refund . then i finally get an email on 7-17-2018 for a refund of 77.41 not the full amount of 90.24 . then call on...
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1.0
Product
Sears Parts Direct Customer Care
I didn't like
  • Anything you have to offer
#1306537
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I would not recommend Sears Parts Direct to anyone. Customer service is only really available through chat and they are useless. All say the same phrase "rest assured." There is no assurance in this company. The "supervisors" that I have spoken to have been unhelpful...
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1.0
Product
Sears Parts Direct Customer Care
I didn't like
  • Everything about this process
#1305647
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For $12 I don't want to bother fighting, but I will tell other customers about Sears Parts Direct. It turned out control panel for stove had unfinished front. They said there was no photo available, but promised it was actually an assembly that included finished front.
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1.0
Product
Sears Parts Direct Customer Care
#1281379
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IT WAS NOT! INSTEAD IT WAS SHIPPED WTF!? So I call Sears parts direct AGAIN sat on hold for 15 minutes each time. I spoke to several people that hung up after a 2 to 4 minute hold. I tried the chat feature on the website originally and that where I was told the money...
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1.4
Product
Sears Parts Direct Customer Care
I didn't like
  • Customer sevice
  • Reps not based in america
  • Part shipped a week after being canceled
#1264089
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I purchased a lawn mower deck on may15th on the 17th it was cancelled due to out of stock. okay I got an online chat with searspartdirect and the rep told me to hurry and reorder as it was in stock so I did on the 17th that order was also cancelled manufacturer was out...
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lastyle
lastyle

532176034-Lawn Tractor Deck Housing out of stock order this on the 21st due to the last 2 orders cancelled to *** build it myself guess what out of stock532166222Lawn Tractor ...

1.0
Product
Sears Parts Direct Customer Care
I didn't like
  • Unreliable at supplying parts
  • Still waiting for refund
  • That they misinformed me about the part that i was looking for
#1263169
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I originally order (and paid for by credit card) a part (WPW10438752) from Sears Parts Direct on Feb 1, 2018. On April 9, 2018 the part was still on back order, so I cancelled the order for this part. I have called Sears Parts Direct each week since, asking for the...
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2.3
Product
Sears Parts Direct Customer Care
I didn't like
  • Refund never comes
  • Take orders and payment for items not in stock
#1256177
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I called for parts for my riding mower wheel on 4-25-18. The guy didnt know what a rubber wheel dirt cover was. Tried to sell me a rubber spark plug wire!!! What kind of idiots work there and don't know what a wheel is. He had the wrong email addrress in system and I...
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1.0
Product
Sears Parts Direct Customer Care
#1243317
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