Product: Sears Parts Direct Shipping Service Clear all filters (0 of 81 reviews match)
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Sears Parts Direct - Poor custumer service scam
I ordered a part for my grill on 7/7/18 according to there web page it was in stock and would recieve by 7/16/18. I never got a conformation email stating that it was shipped. I called on 7/17/18 when I didn't revieve the part and spoke with a rep stating that she...
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1.0
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Sears Parts Direct Shipping Service
#1308981
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DO NOT USE SEARS PARTS DIRECT ---- ITS A SCAM ---- THEY WILL TAKE YOUR MONEY! I visited the Sears store in Sugar Land almost 3 months ago and they instructed me to purchase a refrigerator part via SEARS PARTS DIRECT (online)! DO NOT purchase anything on this website!...
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1.0
Product
Sears Parts Direct Shipping Service
I didn't like
  • Everything about the service was garbage
#1308683
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Sears Parts Direct - It's been 4 weeks and I haven't received my order

It's going on a month and I haven't received my order of two self-propelled tires for my lawn mower I can't get in touch with anybody to find out any details on the order I called your hotline and no one ever answered the phone I am I going to resolve this problem if I can't talk anymore
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Sears Parts Direct Shipping Service
#1307039
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Next day I receive a voicemail message stating my part would be shipping out within 24 hours. I guess my request was denied. I received the part a few days later and now I have to take time to return it, thanks to SEARS PARTS DIRECT. With customer service like this no...
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1.7
Product
Sears Parts Direct Shipping Service
I didn't like
  • Cancellation policy
#1306818
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Sears Parts Direct - Shipping and delivery of continued damaged parts.
Sears Parts Direct - Shipping and delivery of continued damaged parts.
Sears Parts Direct - Shipping and delivery of continued damaged parts.
Sears Parts Direct - Shipping and delivery of continued damaged parts.
Sears Parts Direct - Shipping and delivery of continued damaged parts.
Sears Parts Direct - Shipping and delivery of continued damaged parts.
Sears Parts Direct - Shipping and delivery of continued damaged parts.
Sears Parts Direct - Shipping and delivery of continued damaged parts.
I ordered a dryer drum for a Kenmore Elite dryer back in May and had an appliance company come and install this drum only to discover that it wouldn't properly fit. After another attempt the service tech. removed the drum and measured across the diameter and found that...
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Product
Sears Parts Direct Shipping Service
I didn't like
  • Service and shipping
#1285889
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Ordered part Tuesday, said it would be here Friday. Thursday comes, no tracking number so I call. Woman says (barely understand) it is in processing but expected deliver is still Friday. I know that's not going to happen. Friday comes, no part. Call back, part is still...
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1.9
Product
Sears Parts Direct Shipping Service
I didn't like
  • Unable to understand east indian customer service rep
  • Lying about shipping time
#1281093
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I have been a customer with Sears Parts Direct for years, on April 3rd I ordered three parts for my gas grill totaling six parts all together for $117.36. The following morning I checked my bank account and found that there were four charges to my bank account for the...
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4.3
Product
Sears Parts Direct Shipping Service
I liked
  • Products
I didn't like
  • Poor service
#1251451
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On 4-26-18 I ordered a washer drain pump motor. Paid by credit card & part didn't arrive in 7 days as promised. I called customer service(CS) after 9 days. All CS reps were of foreign accent with poor English. disconnected me 2 times & had great difficulty finding my...
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1.2
Product
Sears Parts Direct Shipping Service
#1248706
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15 phone calls- ordered three repair items. one box arrived with two items, one was broken. called and I was assured part would be re-shipped. Email received 4 days later, part is not available and no one can answer me the simple question of what replaces it. Still...
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Sears Parts Direct Shipping Service
#1245678
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Ordered "In Stock" part for our washer, order No. W412604, with expedited delivery. Order was confirmed to deliver Tuesday April 24, 2018. On April 24 I called to find status of order and was told it was in process. I then asked when would it arrive. I was told it...
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2.2
Product
Sears Parts Direct Shipping Service
I didn't like
  • Deserve a 0 rating
#1241541
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