Product: Sears Parts Direct Shipping Service Clear all filters (38 of 38 reviews match)
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Worst experience I have had in a long time now.I called inquiring about how much it would cost to repair my Washing Machine. The rep on the phone ignored my questions and kept repeating himself "let me schedule you an appointment and only then we can tell you how much...
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Sears Parts Direct Shipping Service
#1112713
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I ordered parts and paid priority shipping.Called on the 5th morning and was told my parts hadn't even shipped. So I cancelled priority for a refund. She couldn't tell me when I would receive part only that it was unavailable by the manufacturer. So I hang up call...
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2.0
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Sears Parts Direct Shipping Service
#1108135
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and ordered a thermostat and item was shipped to my house. When I installed part it did not fix my freezer, so I called sears service to come out. When service guy came out he found that I needed a thermostat, I gave him the part that was shipped to me saying this is...
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1.2
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Sears Parts Direct Shipping Service
I didn't like
  • Answers i got from managers
#1097876
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Sears Parts Direct - The worst company ever!!

#1086127
1.0
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Wish I would've known about this review earlier. I'm going through the same thing right now.Tried to cancel my order but they won't let me. I ordered expediated delivery,it has been three days still not here. They can't find my order, talking with vendor, will let me know in 3 business days. What a bunch of ***. Find another seller!!!
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Sears Parts Direct Shipping Service Review

#914707
1.0
Details
Horrendous customer service, I ordered 2 shelves for my Samsung fridge. They shipped one and when I called to find out where the other was they told me its at a local post office. You will have to contact them. Except they didn't know which one!!!!! Then they hung up on me
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Stay away!!!!I am a flood victim in Houston and ordered a part for my fridge and was promised a date and never received it and now they cant cancel the order. Now I have to wait for the part then ship it back at my expense. They don't know when they can ship it to me...
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Sears Parts Direct Shipping Service
I didn't like
  • Cannot cancel order
#1096777
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I found Sears Parts Direct and ordered the parts. The first dummy ordered each part in beige and white. I then had to contact them to cancel the beige parts...only have one stove and it is white!!! Then, I get 2 of the 3 parts. I get on to see where the other part is...
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1.0
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Sears Parts Direct Shipping Service
#1090079
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I ordered a part over the phone, which was advertised as IN STOCK.I paid for overnight shipping. I received a confirmation email stating the item would be delivery the next day. No delivery. I called customer service two times and was told, "we will refund your...
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1.0
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Sears Parts Direct Shipping Service
I liked
  • Impossible to get help
I didn't like
  • Poor service
#1089531
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They should get rid of their computers if they are manually escalating my order. So frustrated! Will never order from Sears Parts direct. Will patronize local Stewart Molander appliance store for parts. Even if I have to pay double the price. It is not worth the...
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Sears Parts Direct Shipping Service
I didn't like
  • That they have no idea what happened to my order
  • Customer service attitude
#1084022
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I ordered a lawn mower deck that was suppose to be in stock and 2 to 3 day delivery this was on7/22/2017. So on 7/27/2017 I received an email saying the part was back ordered and estimated ship date was 8/15 2017. I called immediately after receiving the email and...
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2.1
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Sears Parts Direct Shipping Service
#1083550
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I ordered a power head for my Kenmore vacuum cleaner on July 1st. The money was subtracted from my credit card account on July 1st also. It is the 13th and the power head was scheduled to have been delivered before now. I called to check on the delivery and the woman...
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2.0
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Sears Parts Direct Shipping Service
I didn't like
  • Poor service
#1074316
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I own an appliance company ordered a PCB board for a refrigerator selected expedited shipping for 52.00 extra says it will arrive the next day.I check on the part that night to see if its shipped says arrival date three days later. Call customer service the girl doesnt...
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1.0
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Sears Parts Direct Shipping Service
#1074286
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