Product: Sears Parts Direct Shipping Service Clear all filters (47 of 47 reviews match)
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Sears Parts Direct - Worst Packaging I Have Ever Seen
Sears Parts Direct - Worst Packaging I Have Ever Seen
Sears Parts Direct - Worst Packaging I Have Ever Seen
Sears Parts Direct - Worst Packaging I Have Ever Seen
Following is the feedback I gave Sears Parts Direct. I provided my email address and phone number. I've heard absolutely nothing back, no acknowledgement of my complaint, no phone call, nada. Here is what I said in my feedback: SUBJECT: THE WORST PACKAGING I HAVE EVER...
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Anonymous
William

They will blame the carrier.The carrier, in turn, will blame the poor packaging.Was it not factory packaged ?How did it get to Sears ?I hope you paid via credit card ; take it...

1.0
Product
Sears Parts Direct Shipping Service
I didn't like
  • Quality of packaging of a fragile item resulted in breakage
  • Poor customer service
  • Lack of response to my feedback
#1145340
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I ordered my part on 11/10/17 and as of today, 12/9/17 I have no part and don't know if and when it will arrive. They also took my money RIGHT AWAY and I have nothing to show for it. I'm furious and will never recommend Sears Parts Direct, they are useless. As someone...
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1.0
Product
Sears Parts Direct Shipping Service
I didn't like
  • Sears direct part services
#1145175
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Sears Parts Direct - Wrong items shipped to me.  Correct item no longer available
I have a Craftsman 12" Drill Press model 34985.I needed part # S34985-46, "Feed Return Spring and Seat Assembly". Was told by your agent that this item is not longer available but there is a replacement part number, 0VJK My order # C001226. Item was NOT compatible....
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Anonymous
Cal Harriman

I am the author of this review and, now that I have cooled off a bit, I would like to add these comments.The agents that I dealt with were genuinely helpful and seemed to regr...

Product
Sears Parts Direct Shipping Service
#1140592
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Sears Parts Direct - Run away as fast as you can

#1129152
1.0
Details
Ordered part that said was available with expedited shipping. The day it was to arrive it had not even shipped. Their response wad to give them more time but couldnt say when it would ship. Wouldnt give refund. Still no item.
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Sears Parts Direct - The worst company ever!!

#1086127
1.0
Details
Wish I would've known about this review earlier. I'm going through the same thing right now.Tried to cancel my order but they won't let me. I ordered expediated delivery,it has been three days still not here. They can't find my order, talking with vendor, will let me know in 3 business days. What a bunch of ***. Find another seller!!!
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Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
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Sears Parts Direct Shipping Service Review

#914707
1.0
Details
Horrendous customer service, I ordered 2 shelves for my Samsung fridge. They shipped one and when I called to find out where the other was they told me its at a local post office. You will have to contact them. Except they didn't know which one!!!!! Then they hung up on me
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Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website
My 5 year old LG washer died (that's another story!).I could not find parts anywhere locally, so I ordered online from searspartsdirect.com. I ordered two parts totaling $160. Both parts showed in stock, so I paid an additional $35 for Priority Shipping. Then I got an...
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Sears Parts Direct Shipping Service
#1136287
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I ordered 3 parts on 10/09 and all parts showed "in stock" They took my money out immediately!one part shipped out right away! The other two were back ordered and I wasn't even notified! I had to look up status to find that out! Today is 11/ 19 and I still do not have...
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1.0
Product
Sears Parts Direct Shipping Service
I didn't like
  • Customer service or installation service
#1134118
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We ordered parts from parts direct 2 different times.Both times wrong parts were shipped. 1st time my husband paid for expedited shipping only to get the wrong parts. Called CS and after talking to 2 different ladies he was assured he would get total refund including...
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1.0
Product
Sears Parts Direct Shipping Service
I didn't like
  • Supervisor would not take call
#1132519
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We ordered 3 parts in late October 2017 .I received one part, late but at least was received. Two other parts have not yet been received. I didn't get notification of the parts being backordered until my payment went through. That's something you want to know before...
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h.kitchener
h.kitchener

Dispute the charge with your credit card company, as waiting for Sears to credit it might take some time, especially as you have most likely already paid the charge they initi...

2.5
Product
Sears Parts Direct Shipping Service
I liked
  • Customer service
I didn't like
  • Cannot cancel order
  • Business practices
  • I still do not have my part
#1130641
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Purchased parts from Sears Parts direct, received email that the part would be shipped next day since I paid for expedite, 2 months later still no parts. Called, no response or on hold for hours. Was able to contact a CS rep through their website. First time CS rep...
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1.4
Product
Sears Parts Direct Shipping Service
#1127554
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Worst experience I have had in a long time now.I called inquiring about how much it would cost to repair my Washing Machine. The rep on the phone ignored my questions and kept repeating himself "let me schedule you an appointment and only then we can tell you how much...
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Sears Parts Direct Shipping Service
#1112713
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I ordered parts and paid priority shipping.Called on the 5th morning and was told my parts hadn't even shipped. So I cancelled priority for a refund. She couldn't tell me when I would receive part only that it was unavailable by the manufacturer. So I hang up call...
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2.0
Product
Sears Parts Direct Shipping Service
#1108135
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