Not resolved
1.0
Details
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website
0 comments

Ordered refrig door.Credit card billed next day.

25 days later, no door and no updated order status. Called and was told "it has been escalated to processing depaetment. Please wait 2-3 days and they'll email you the tracking number. Called 4 days later.

"Part was discontinued by vendor. Will expedite new door from manufacturer. You will receive it in 5-10 days. Aftet 14 days, i called again and "escalated to processing dept.....wait 2-3 days for update".

Told them I wanted to cancel it and be refunded.They said, "we can't do that because it has gone to another department"

Review about: Sears Parts Direct Shipping Service.

Reason of review: Order processing issue.

Do You Have Something To Say ?

Write a review

Comments

Terms of Service
Post Comment
Cancel

You May Also Like