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Updated by user Jun 27, 2018

Update: I finally received the purchase price of the part less the shipping of $13.01. Sears customer service did send me a shipping label to return the part for credit.

The inherent problem remains; Sears is showing "in stock" on products that are being drop shipped from the manufacturer giving the false appearance of being in the Sears inventory. After 1 hour your order is locked in to an irreversible course. That's just lame! Other sites don't charge until it ships.

I used AppliancePartsPros.com and they are easy, prompt, and don't hide behind a dysfunctional system.

Real people not robots! Better prices too!

Original review posted by user May 28, 2018

I ordered a part on sears parts direct that showed "in stock".

Only after they got my money did I receive an email stating that the part has been back ordered! I have a screen shot of the part showing "in stock".

I have a transcript of the chat message that goes nowhere. I wanted my money back because I can't wait weeks for the part I ordered. They said I would have to wait weeks for the part to get here, pay to ship it back, and ONLY when they receive the part will they send me my money back! Nothing has been shipped yet to me.

Part on back order from their supplier HAS NOT BEEN SENT to Sears or me! Sears Parts Direct is tying up my money interest free for an undetermined amount of time!

At a time when services like Amazon stand with their customers, Sears is not doing a thing to rectify this poor level of service!

Reason of review: Order processing issue.

Monetary Loss: $98.

Preferred solution: Full refund.

Sears Parts Direct Cons: No collaboration.

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