Not resolved

Sears online order failed so I did it again. Again online order said failed.

When I checked my bank sears were taking out $1300 Not bad to say they failed. Sears says i need to wait and see if the money goes out then open a dispute. Oh brilliant now my account $1300 down. Yet sears say they have not taken the money.

So if Sears have not taken it then why is it showing that it is pending. If a online sale fails, then the outfit should not be allowed to call for the money.

In my book, failed MEANS failed. Not Failed transaction but we will try take your money anyway !!!!

Product or Service Mentioned: Sears Parts Direct Account.

Reason of review: Problems with payment.

Monetary Loss: $1300.

Preferred solution: Full refund.

Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Apr 18, 2017.
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