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Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Turnaround Time
Value for money

I ordered some parts to fix my air compressor. Their took the money 250.00 in less than a minute.

When I got the email to confirm it said estimated delivery was more than a month away. I called to cancel in less than 10 minutes. That was a month and 5 phone calls ago and I have still not received parts or cancellation or my money back. I was told today that they can not refund my money until I receive the parts and return them.

I have never heard of anything this stupid ever. I can't believe they get away with this. The BBB will be getting a complaint on this today.

Can you believe that a company wold tell me that they can take my money but the can not refund it? I am so mad I can't fathom this.

Product or Service Mentioned: Sears Parts Direct Customer Care.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $250.

Preferred solution: Full refund.

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